Client Support Professional

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Job description

Wintrust is a financial holding company with approximately $62 billion in assets whose common stock is traded on the NASDAQ Global Select Market. Guided by its "Different Approach, Better Results" philosophy, Wintrust offers the sophisticated resources of a large bank while providing a community banking experience to each customer. Wintrust operates more than 200 retail banking locations through 16 community bank subsidiaries in the greater Chicago, southern Wisconsin, west Michigan, northwest Indiana, and southwest Florida market areas. In addition, Wintrust operates various non-bank business units, providing residential mortgage origination, wealth management, commercial and life insurance premium financing, short-term accounts receivable financing/outsourced administrative services to the temporary staffing services industry, and qualified intermediary services for tax-deferred exchanges. Our unique business model is a competitive strength and value driver, powered by our talented colleagues who put our customers first and achieve better results for our clients.

Why Join Us?

• An award-winning culture! We are rated a Top Workplace by the Chicago Tribune (past 9 years) and Employee Recommended award by the Globe & Mail (past 6 years).

• Competitive pay and discretionary or incentive bonus eligible

• Comprehensive benefit package including medical, dental, vision, life, a 401k plan with a generous company match and tuition reimbursement to name a few.

• Family-friendly work hours.

• With 175+ community bank locations, we offer opportunities to grow and develop in your career.

• Promote from within culture.

Why join this team?

• We are a high performing, collaborative, and diverse team focused on growing the business by providing excellent service to clients.

• Our team is focused on growing and learning together.

• This position is currently hybrid, with 4 days in the office, in Northfield, and 1 day working from home.

What you will do: Deposit and Lending Functions

• Support to MSX clients by serving as a liaison between internal contacts such as Deposit Operations, Fraud, BSA and Cash Vault and external MSX Wintrust vendors such as iStream (Wintrust Checks+), Brinks (vault), and National Financial Services (money orders).

• Handle daily fraud claims, duplicate presentments, Fed reclamations protests and Brinks vault projections.

• Responsible for the customer experience by providing high touch support to Commercial clients by serving as a liaison between internal contacts such as Loan Ops, Treasury Management and Deposit Operations.

• Provides Administrative Support for 3-5 Lenders on more complex portfolios within a specific market.

• Handle daily customer requests via phone and/or system such as account opening, balance inquiries, wire processing.

• Perform advances, transfers, payoffs and pay downs on loans.

• Troubleshoot and investigate customer issues and onboard new clients.

• Support Relationship Managers by answering calls, preparing packages, data entry, tracking vendor invoices and gathering information to resolve issues or complete projects.

• This position is currently hybrid, with 1 day working remotely.

Qualifications:

• Commercial or personal banking experience preferred.

• Strong customer support experience required.

• Ability to multi-task and prioritize in fast-paced environment.

From our first day in business, Wintrust has been proud to serve a variety of unique communities and people from all walks of life. To be Chicago's Bank and Wisconsin's Bank , we need to reflect that diversity both in all the communities we serve, the people we employ, the organizations we work with, and our banking and lending practices. Wintrust Financial Corporation, including community banking and financial services subsidiaries, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, disability, or status as a covered veteran or any other characteristic protected by law.

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