Enterprise Systems Analyst

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Job description

If you are a technology professional seeking meaningful work in a fast-paced, dynamic and progressive municipal information technology department, the City of St. Charles offers a challenging and supportive work environment that fosters excellence, accountability, learning, and professional development. We strive to hire highly skilled, competent, dedicated, customer-oriented staff who pride themselves on performing their duties to the highest level of excellence.

Job Description

This position works with internal and external stakeholders to provide implementation, operation, technical, and development support of the City s enterprise software applications.

• Provide application support for the City s Enterprise Resource Planning (ERP), Utility Billing, enterprise content management, websites, collaboration platforms, and other existing and future enterprise applications.
• Troubleshoot and resolve incidents in on premise and cloud environments, develop business process models, write use cases, design, develop, test, and implement workflows and system integrations using an Integration Platform as a Service (iPaaS), and maintain application user access.
• Effectively work on multiple concurrent technology projects as project manager or team participant.
• Maintain application data integrity by reporting and to the City s database sources, writing database queries, assembling data from disparate data sources for analysis and reporting, and carrying out processes in accordance with the City s business continuity, disaster recovery, and security plans.
• Exceed customer expectations with an unparalleled commitment to excellent customer service.
• This is an on-site position with limited opportunity for remote work.

Requirements

• Bachelor s degree in computer science or related field.
• Five years of application development, implementation, user support, data integrity and security.
• One year or more of applying vendor application and environment patches.
• Three years or more of experience in the use and administration of Content Management Systems, Customer Information Systems, Financials, Procurement, Human Resources, Payroll, and other local government applications.
• Knowledge and ability to implement commercial off the shelf software applications including testing, training, and functioning as a technical liaison between external service providers and customers.
• Strong analytical and problem-solving skills with the ability to maintain confidentiality.
• Strong written and verbal communication skills to provide exceptional customer service to a variety of stakeholders.
• Intermediate skills programming in .Net, Visual Basic, and Python and data analytics and business intelligence.
• Intermediate skills related to web server technologies such as Microsoft IIS and integration technologies such as web services and developing integrations using an Integration Platform as a Service (iPaaS) and APIs.
• Skilled in MS Office applications such as MS Word, Excel, SharePoint, PowerPoint, etc.
• Knowledge of standard project management practices strongly preferred.
• Must be organized and detail oriented.
• Information Technology Infrastructure Library (ITIL) Foundations certification or obtain within one year of hire.

Salary and Benefits

Salary range of $87,000 - $120,000 with starting pay commensurate with experience. Competitive package of benefits to include medical, dental, prescription, vision, wellness incentives, life insurance, retirement pension plan with Illinois Municipal Retirement Fund, other retirement savings options, and much more! To see what it is like to work for the City of St. Charles check out our .

Apply online at no later than September 15, 2024.

Resumes and additional documents can be attached in the on-line application system. If you are unable to apply online, or for other assistance, please contact .

The City of St. Charles is an Equal Opportunity Employer.

Enterprise Systems Analyst

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