Line Staff

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Job description

Description:

Position Objective: The objective of a Which Wich Line Staff is to make superior sandwiches in a clean, friendly and vibacious environment while delivering excellent guest service.

Job Responsibilities:

Guest Service Demonstrate Superior Service by providing Service with Vibe.

Demonstrate the 10 Points of Superior Service:

1. Commitment to our Guests

2. Be the ambassador of the Vibe and the Brand Lead by example

3. Respect and courtesy

4. Presenting a clean and polished image through our attire 5. Ambassador of Standards

6. Professionalism

7. Efficiency

8. No problem is too small - Never say No

9. Handle Guest complaints professionally

10. Maintain property and equipment to ensure Guests have a safe and superior dining experience

Our Team

It is the responsibility of the employee to deliver superior sandwiches to all Which Wich guest in a fun, energetic and vibacious way. It is also the responsibility of each team member to support a culture of team work and respect. All team members are required to demonstrate the following qualities

Honesty and Reliability

• Always be truthful and honest with fellow Team Members, Management and Guests
• Arrive on time and ready for work in the appropriate uniform, or notify the Manager ahead of time if you are unable to work your scheduled shift
• Always follow company policies and procedures

Tenacity

• Work until a task is completed. Leave no job unfinished, regardless of the task.
• Work at a fast pace to ensure that guest demands are met
• Work smart to be able to effectively juggle multiple tasks

Friendly and Enthusiastic

• Interact with the Guests and maintain an upbeat attitude at all times
• Communicate with guests and co-workers in a friendly, outgoing fashion

Service Minded

• Work or perform services for others in a friendly, accommodating, and attentive manner
• Explain the Which Wich ordering concept clearly and thoroughly in ways which appeal to new guests
• Go above and beyond to make each Guest's visit enjoyable

Teamwork

• Enthusiastically pitch in to help fellow team members better serve guests
• Treat all team members with courtesy and respect
• Seek opportunities to make for a more efficient, safe or friendly work environment

Requirements:

Skill/Qualifications:

High School diploma or equivalent. College degree preferred

Preferred to have food service experience

Must possess basic math skills

Must have basic computer skills and fundamentals

Must read, communicate and understand English as it relates to the job and safety regulations

Must be able to follow directions

Working Conditions

This position requires the ability to perform the basic functions of the job

Must be able to work shifts up to 8hrs a day

Must have full use of both hands (lifting, carrying, grasping, pushing, pulling)

Must be able to firmly grasp utensils to include but not limited to knives, mops, brooms, etc.

Must be able to tolerate temperature extremes (hot and cold) when working in walk-in and around ovens and sinks

Standing, bending and walking for extended periods of time on hard surface

Must be able to bend and stoop to lift and move boxes, sweep and mop

Must be able to lift over head up to 15lbs

Lifting up 15 lbs frequently, 25lbs occasionally

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