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Service Desk Specialist with Security Clearance

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G2IT, LLC 65000.00 US Dollar . USD Per annum

2024-11-06 13:46:40

Job location Springfield, Illinois, United States

Job type: fulltime

Job industry: I.T. & Communications

Job description

Service Desk Specialist (Active Secret Clearance)
O'Fallon, Illinois, United States G2IT is seeking a Service Desk Service Specialist to support client facing strategic initiatives. The Help Desk Service Specialist -Senior will work as a team member on large and complex programs to ensure end-to-end automated solutions are successfully implemented and maintained. As a Service Desk Service Specialist, you will work on high-visibility or mission critical aspects of a given program and perform all functional duties independently. You may oversee the efforts of less senior staff and/or be responsible for the efforts of all staff assigned to a specific job. Your regular activities will include: Provide second-tier support to end users for either PC, server, or mainframe applications and hardware.
Interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem.
Simulate or recreate user problems to resolve operating difficulties.
Recommend systems modifications to reduce user problems.
Execute fault isolation and diagnostic functions to ensure the execution of corrective actions on a real-time basis.
You will support Incident, Request & Fulfillment service desk functional areas, including installation, operation, and maintenance of end-user devices to include personal computers, monitors, virtualized clients, laptops, and peripherals (e.g., printers, multi-f unction device, plotters).
You will follow and create troubleshooting and maintenance procedures.
Requirements: BA/BS Degree or 4 plus years of experience preferred.
Must be a US Citizen.
Must have a minimum Active DoD Secret Clearance.
ITIL v 3 or higher Foundation Certification a plus
Must have valid / current certification meeting IAT Level II requirements.
Experience in BMC Remedy or similar Enterprise ITSM environment a plus.
Annual Salary $50k-65k, depending on experience

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