ADMINISTRATIVE CLERK / CSR Backup

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Job description

ADMINISTRATIVE CLERK / CSR Backup

Our client is a reputable, family-owned company located in the Central Western Suburbs that distributes medical equipment to the health care industry. They are looking for an ADMINISTRATIVE CLERK / CSR Backup

TEMP TO HIRE

Pay Rate: $19/HR

Hours:
8:00am - 4:30pm (Mon - Fri)

DUTIES Include (but not limited to):

• Reviewing and distributing customer requests located in multiple email inboxes such as CS and Info and assign the CSRs through DocLink paperless workflow system
• Contacting inactive accounts by email with special promotions or product information
• Registering online for Federal and VA bids in Illinois and Wisconsin
• Reception coverage when out of the office which includes:

- Scanning documents to DocLink paperless workflow system
- Answer calls and redirect to proper department
- Sort incoming mail
- File paperwork

• Assist Customer Service during peak times such as lunch hours or when short-handed with:

- Answer overflow of calls
- Gathering information to research products and parts
- Ability to identify vendors and parts needed (once fully trained)
- Process orders, returns, quotes, create part numbers, etc. (once fully trained)
- Assist customers with returns and replacements orders
- Follow up on quotes, open sales orders, emails, etc.
- Other tasks and project as assigned

Qualifications:

• Customer Service Call Center experience required - minimum 2 years
• Good phone skills - inbound & outbound
• Good computer and typing skills
• Microsoft Office skills - a must (Outlook, Basic Excel & Word)
• Paperless workflow experience preferred but not required
• Complex thinker
• Detail oriented - very important
• Able to multi-task - a must have ability
• Good spelling and grammar skills
• Quick learner and willingness to learn
• Pleasant manner
• Must be reliable and have own transportation

Please send resumes for review. An interview will be required.

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