Credit Collections Specialist

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Job description

The Collections JR Analyst is responsible for maintaining their given portfolio of customers and reducing the aging by maximizing cash collection. Specific responsibilities include: identifying, resolving, and collecting past due invoices, reconciling accounts as needed, and providing excellent internal and external customer service.

Education and Experience:

Bachelor's degree or equivalent work experience.

2 years of successful experience in commercial collections.

Must have skills:

Proficient in using JOE and GetPaid preferred.

Proficient in using Microsoft Office suite.

Experience in Collections process improvements.

Ability to travel to the United States and/or Canada

Duties:

Complete daily activities as prioritized by GetPaid invoices, reconciling accounts as needed, and providing excellent internal and external customer service.

Complete daily activities as prioritized by GetPaid

Contact customers on delinquent accounts for resolution and payment and record all activities in GetPaid notes.

Understand customer profiles and their related sensitivities.

Communicate account delinquency information to respective Sales personnel as outlined by the standard collections and escalation process

Resolve unidentified payments that have been assigned to the account.

Resolve within the prescribed time frame those AIR related Dispute that have been assigned to the account.

Review credit limit and risk issues with the Credit Supervisor and make recommendations regarding limits, terms, and risk category.

Maintain daily Pending Order and On-Hold reports.

Issue requests for refunds of cash on account or credit memos as needed.

Review Dispute documentation provided by cash application or the customer, and assign the Dispute to the appropriate internal owner.

Enter note into Get Paid and provide sufficient information to the owner.

Contact customers regarding unidentified Disputes, determine the reason, secure additional documentation as needed and assign those to the proper owners.

Contact internal owners for resolution of Disputes that are not being cleared on a timely basis.

Work with internal departments (Pricing, Customer Service, Marketing, Sales) to research, provide support in obtaining additional information, and assist in payment if due.

Manage the Dispute (GetPaid) email box, ensuring that the email is forwarded to the proper individual/ team, if it is not for work that is completed by the team

Identify repetitive issues and communicate those to the proper owners to facilitate root cause analysis and cure.

Develop strong working knowledge of customer base and company organizational structure.

Support the training and process improvement effort.

Participate in the performance review process.

Achieve past due percentage and DSO related goals.

Escalated problematic accounts to the collections supervisor with an explanation of the issues and request assistance

Suooort the training and process improvement effort.

Excellent customer communication skills with high proficiency in speaking and writing the local business language.

High level ability to influence and negotiate.

Excellent problem solving, and customer service skills.

Functional knowledge of the accounts receivable and collections processes.

Highly organized with strong follow-up, documentation, and multitasking skills.

Results driven with a dynamic personality.

Ability to handle stressful situations and meet strict deadlines.

• Only those lawfully authorized to work in the designated country associated with the position will be considered.

• Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client's business needs and requirements.

Benefits:

For information and details on employment benefits offered with this position, please visit here . Should you have any questions/concerns, please contact our HR Department via our secure website .

California Pay Equity:

For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here .

Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department .

Rose International has an official agreement (ID ), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).

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