Admissions Manager (Admissions Assistant)

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Job description

Department

THE O'NEILL SCHOOL - BL SPEA (BL-SPEA-IUBLA)

Department Information

Founded in 1972 as SPEA, the O'Neill School of Public and Environmental Affairs is a world leader in public and environmental affairs and the largest school of public administration and public policy in the United States, boasting an alumni network of more than 36,000.

Our Mission

The O'Neill School of Public and Environmental Affairs works to build a better world by helping people solve complex problems at the crossroads of policy, management, and science. We promote sound decisions, well-managed organizations, just and healthy societies, and a sustainable environment through education, scholarship, and civic engagement. We give our students the knowledge and skills to have a significant impact in diverse settings around the globe.

Our Guiding Values

Our commitment is shaped by these shared and guiding beliefs:

• All people deserve to live in thriving and sustainable communities.
• Strong, healthy communities depend on well-educated, innovative and ethical leaders, and informed and engaged citizens.
• Creative, current, and rigorous research informs sound decision-making.
• Leaders need both relevant information and the skills necessary to interpret and use information and data effectively.
• Successful leaders must be able to bridge public, private, and nonprofit sector boundaries.
• Conversation and collaboration among individuals with diverse perspectives, backgrounds, and skills leads to more vibrant ideas and solutions.

We seek to foster a welcoming and inclusive workplace environment at O'Neill and in our team, ensuring all individuals are valued and recognized for their contributions, talents, and unique perspectives.

Job Summary

The Admissions Manager role is an integral position within the O'Neill Master's Programs Office (MPO). The MPO serves all students enrolled in a master's degree or graduate certificate program in the O'Neill School and all prospective students who are interested in pursuing a master's degree or graduate certificate program in the O'Neill School. The MPO is home to all administrative functions that relate to master's student enrollment management and current student services including but not limited to recruitment, admissions, financial aid, advising, engagement, and records.

Department-Specific Responsibilities

• Supports the O'Neill School of Public and Environmental Affairs Bloomington admissions operations by managing approximately 550 applications annually received for O'Neill School graduate degree and certificate programs.
• Directly interacts with prospective students and applicants and therefore has a direct hand in supporting the MPO's recruitment operations.
• Timely processing of applications for admission to O'Neill School graduate and certificate degree programs.
• Responsible for the intricate international admissions process and follow-up, including pre-admission interviews.
• Recording applicant details into WebAdMIT application processing platform.
• Ensuring applications have all required components and are accurately tracked and recorded.
• Creating and sending application files for review.
• Performs regular application updates for completion of application file.
• Performs appropriate follow up with applicants via the Salesforce CRM regarding outstanding application materials.
• Collects, records, and tracks official transcripts received from applicants as well as confirmed incoming students.
• Tracks prerequisite admissions requirements for current students.
• Data management - Provides reports on prospective students and applicants to the MPO Enrollment Management team to support ongoing initiatives and higher level reporting needs.
• Responsible for the compilation and analysis of annual reporting needs of the Master's Programs Office. This includes, but is not limited to the annual enrollment survey, data from the National Student Clearinghouse, and annual decline surveys.
• Collaborates with the MPO Enrollment Management team on communications sent via Salesforce Marketing Cloud to prospect, pre-applicant, applicant, admitted student, and confirmed student populations.
• Collaborates with other members of the enrollment management team on events and virtual sessions for prospective students and applicants.
• Interacts with all levels of employees at O'Neill and requires a high degree of professionalism.
• Performs other duties as assigned.

General Responsibilities

• Oversees the processing and evaluation of all applications for admissions into that school and accompanying material, such as transcripts, to determine eligibility.
• Maintains records and databases of applications; updates and purges as necessary; gathers and collates information from records and prepares reports.
• Reviews applications for completeness, contacts applicants for any missing information or to resolve discrepancies, and obtains any necessary information from other sources.
• Schedules and oversees any applicant interviews.
• Makes recommendations regarding admissions and financial aid decisions; contacts applicant regarding the decision on the admission application.
• Responds to phone and email inquiries on admissions process and status of applications; may assist in the design of recruiting events and materials.
• Counsels potential students regarding courses and grades required for admission.
• May supervise temporary staff in the admissions office; monitors and evaluates job performance.
• Maintains files and databases on students admitted into the school; generates reports based on this information.
• May take on escalated and complex issues; may provide guidance to other admissions staff.

Qualifications

Combinations of related education and experience may be considered. Education beyond the minimum required may be substituted for work experience. Work experience beyond the minimum required may be substituted for education.

EDUCATION

Required

• High school diploma or equivalent (such as HSED or GED)

WORK EXPERIENCE

Required

• 4 years of office or related experience

SKILLS

Required

• Proficient communication skills
• Maintains a high degree of professionalism
• Demonstrated time management and priority setting skills
• Demonstrates a high commitment to quality
• Possesses flexibility to work in a fast paced, dynamic environment
• Highly thorough and dependable
• Possesses a high degree of initiative
• Ability to build strong customer relationships
• Commitment to working with people of diverse backgrounds

Preferred

• Demonstrates responsibility and accountability for admissions processing and management

Working Conditions / Demands

This role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment. The position involves sedentary work as well as periods of time moving around an office environment and the campus. The person in this role must be able to perform the essential functions with or without an accommodation.

Work Location

Bloomington, Indiana

This position is eligible to work a hybrid schedule (mix between 1 day remote and 4 days in-person work), subject to change in the future based on university policy and business needs.

Advertised Salary

$19.23 - $21.42 per hour based on experience

Benefits Overview

For full-time staff employees, Indiana University offers a wide array of benefits including:

• Multiple plan options for medical insurance
• Dental insurance
• Health Savings Account with generous IU contribution
• Life insurance, LTD, and AD&D options
• Base retirement plan contribution from IU, subject to vesting
• Additional supplemental retirement plan options
• Tuition benefit for IU classes
• 10 paid holidays per year
• Generous Paid Time Off
• Paid Parental Leave
• Employee Assistance Program (EAP)

Learn more about our benefits by reviewing our online Benefits Brochure.

Job Classification

Career Level: Mastery

FLSA: Nonexempt

Job Function: Student Services

Job Family: Admissions & Recruitment
Click here to learn more about Indiana University's Job Framework.

Posting Disclaimer

This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.

If you wish to include a cover letter, you may include it with your resume when uploading attachments.

Equal Employment Opportunity

Indiana University is an equal employment and affirmative action employer and a provider of ADA services. All qualified applicants will receive consideration for employment based on individual qualifications. Indiana University prohibits discrimination based on age, ethnicity, color, race, religion, sex, sexual orientation, gender identity or expression, genetic information, marital status, national origin, disability status or protected veteran status. Indiana University does not discriminate on the basis of sex in its educational programs and activities . click apply for full job details

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