Part-Time Guest Services, IU Event Services

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Job description

Department

AUDITORIUM (BA-AUTM-IUBLA)

Department Information

IU Event Services is Bloomington's leading provider of guest services staffing for sports, academic, and entertainment events. Our service model strives to create positive experiences for our guests and a fun, high-energy environment for our staff. IU Event Services events are aligned with the vision and goals of Indiana University, bringing with us the philosophy that every event must be created with our guests in mind.

Job Summary

Department Specific Responsibilities

• Provides exceptional customer service to every guest they encounter to ensure a positive and welcoming experience
• Be trained to take on any position including (but not limited to); scanning tickets, guest seating, and assisting in VIP hospitality areas
• Assists patrons with accessibility needs
• Oversees crowd management to ensure a safe experience for all guests
• Becomes familiar with venue layouts and provide directional assistance to guests
  

Qualifications

EDUCATION

Required

• High School level education or equivalent (such as HSED or GED)

WORK EXPERIENCE

Required

• Prior sales or customer service positions

SKILLS

Required

• Outstanding customer service and communication skills
• Willingness to learn new skills and take feedback
• Eagerness to support and cheer on coworkers in a team environment
• Ability to adjust to everchanging event demands
  

Working Conditions / Demands

Ability to move through a multi-level facility. Ability to stand for extended periods of time. Ability to lift up to ten pounds

Work Location

Bloomington, Indiana

This is an in-person position.

Advertised Salary

$12.00 per hour and $12.25 per hour based on event type.

Additional supervisor and manager positions available after experience.

Paid incentives offered throughout calendar year to incentivize attendance at various major events.

Work Hours

Shift times vary
Up to 29 hours per week (work hours must total 29 across all part-time university jobs the employee holds)
Many shifts are on weeknight evenings or weekends

Employees have the flexibility to create their own work schedules based on available events. Management may provide certain schedule requirements employees are expected to meet (i.e. working 5 out of 7 home IU Football games).

Benefits Overview

For full-time staff employees, Indiana University offers a wide array of benefits including:

• Multiple plan options for medical insurance
• Dental insurance
• Health Savings Account with generous IU contribution
• Life insurance, LTD, and AD&D options
• Base retirement plan contribution from IU, subject to vesting
• Additional supplemental retirement plan options
• Tuition benefit for IU classes
• 10 paid holidays per year
• Generous Paid Time Off
• Paid Parental Leave
• Employee Assistance Program (EAP)

Learn more about our benefits by reviewing our online Benefits Brochure.

Job Classification

Career Level: Part Time Employee

FLSA: Nonexempt

Job Function: Part Time Employee

Job Family: Part Time Employee

Click here to learn more about Indiana University's Job Framework.

Posting Disclaimer

This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.

If you wish to include a cover letter, you may include it with your resume when uploading attachments.

Equal Employment Opportunity

Indiana University is an equal employment and affirmative action employer and a provider of ADA services. All qualified applicants will receive consideration for employment based on individual qualifications. Indiana University prohibits discrimination based on age, ethnicity, color, race, religion, sex, sexual orientation, gender identity or expression, genetic information, marital status, national origin, disability status or protected veteran status. Indiana University does not discriminate on the basis of sex in its educational programs and activities, including employment and admission, as required by Title IX. Questions or complaints regarding Title IX may be referred to the U.S. Department of Education Office for Civil Rights or the university Title IX Coordinator. See Indiana University's Notice of Non-Discrimination here which includes contact information.

Campus Safety and Security

The Annual Security and Fire Safety Report, containing policy statements, crime and fire statistics for all Indiana University campuses, is available online. You may also request a physical copy by emailing IU Public Safety at or by visiting IUPD.

Contact Us

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