Operations Support Representative SR

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Job description

OneMain Financial is currently seeking qualified candidates to fill the open Operations Support Representative Sr. role with the Back Office / Special Handling (BOSH) team. This position will provide administrative support to our enterprise Paid Out Lien Release process. This role is responsible for account review, research, preparing, releasing and filing lien releases. A solid understanding of policy and procedures, CLASS and ELF knowledge, organization, time management, attention to detail, and strong communication skills are required for this role.

In the Role

• Manage and/or perform lien release activities for accounts both in CLASS and DVI to adhere to state and regulatory compliance guidelines
• Manage and/or perform Paid account activities for accounts including sending paid-in-full confirmation to customers
• Provide phone support for the OneMain Financial Services branch personnel, customers, and external vendors, resolving inquiries.
• Research, prepare, and process lien release requests for the enterprise as requested.
• Complete lien releases with an extremely high rate of data accuracy.
• Sign and notarize documents to certify as complete and accurate for recording.
• Balance volume demands for Paid Out Processing_Lien Release without compromising quality and accuracy of documentation
• Assist with additional BOSH teams and processes when necessary (Allonges, Affidavits, Payment Processing, Account charge off processing, Debt Sales execution, Borrower's Assistance execution, etc.)
• Complete required compliance training by assigned due dates
• Assist with DMT and process updates and/or requirements
• Provide additional training and mentoring to new hires when requested
• Perform Other Duties as assigned by BOSH management.

Requirements

• High School Diploma/ GED.

Preferred:

• Proficient skills in Office Applications, (Excel, Word, Outlook, Adobe PDF)
• Proficient skills with time management, organization, and high accuracy of work
• Proficient verbal and written communication skills
• High school diploma or GED
• 1-year experience in accounting, bookkeeping, cashiering or customer service
• Financial Services and Lending background a plus
• Ability to quickly learn new processes and software applications

Location: Evansville, IN

Who we Are

OneMain Financial (NYSE: OMF) is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well-being of hardworking Americans. Since 1912, we've looked beyond credit scores to help people get the money they need today and reach their goals for tomorrow. Our growing suite of personal loans, credit cards and other products help people borrow better and work toward a brighter future.

Driven collaborators and innovators, our team thrives on transformative digital thinking, customer-first energy and flexible work arrangements that grow lives, careers and our company. At every level, we're committed to an inclusive culture, career development and impacting the communities where we live and work. Getting people to a better place has made us a better company for over a century. There's never been a better time to shine with OneMain.

Because team members at their best means OneMain at our best, we provide opportunities and benefits that make their health and careers a priority. That's why we've packed our comprehensive benefits package for full- and some part-timers with:

• Health and wellbeing options for team members and their dependents
• Up to 4% matching 401(k)
• Employee Stock Purchase Plan (10% share discount)
• Tuition reimbursement
• Continuing education
• Bonus eligible
• Paid time off
• Paid volunteer time
• And more

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