Technical Customer Service Rep - Aluminum Can

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Job description

Customer Service Technical Representative Aluminum Can
Were looking for a Technical Representative with Customer Service & Aluminum Can experience. The position reports to the Customer & Product Quality Assurance Manager.
-Position is responsible for customer technical service for aluminum can-sheet.

Key Qualifications

• 5+ years of Aluminum can & lid manufacturing knowledge


• Data analysis and problem-solving skills


• Rigid Container Sheet (RCS) manufacturing process knowledge


• RCS metallurgy knowledge


• Strong communication skills, both written and verbal


• Interpersonal astuteness


• Negotiations skills


• Has strong interpersonal skills and works well with Customers.


• Ability to well represent the company.


• Technical face that they get to know and work closely with Quality & Commercial organization.


• Must be able to travel when needed.

Key Responsibilities

• This position interacts with plant personnel and customers to resolve product-related technical issues.


• The position leads efforts to solve product performance issues, determine root causes, and provides information to the manufacturing locations to facilitate root cause problem-solving.


• In addition, this position is an advocate and change agent for product changes that increase customer satisfaction and/or reduce operating costs.


• Identify, drive, and/or facilitate product changes through commercialization.


• Works with customers during process upset conditions; minimize financial impact.


• Resolve customer quality issues efficiently and process claims.


• Leads and/or participates in effective root cause problem-solving Identifies, evaluates, and/or implements initiatives that result in win-win for the company and the customer.


• Establishes relationships at various levels at customer plants.
  

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