Customer Service Coordinator

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Job description

Customer Service Coordinator

SUMMARY
The Customer Service Coordinator provides support to the Logistics Department

ESSENTIAL DUTIES AND RESPONSIBILITIES
Enter customer orders accurately and timely.
Setup schedule agreements and perform maintenance on them.
Interface to the customer, answer phone calls, emails, and faxes on order inquiry and coordinate issues with rest of Supply Chain team.
Monitor customer websites for supplier performance ratings, orders, and alerts.
Troubleshoot any issues related to customer orders or delivery problems in a timely manner.
Run weekly open order, drop-in/out, and summary reports.
Provide support to prototype or pre-series orders.
Ability to communicate with customers as well as other company locations worldwide.
Ability to collaborate in different project teams.
Management of activities, tasks, necessary documents using SAP R/3 Software.
Follow all Quality Management Systems, the Environmental Management Systems, and, when applicable, support operations in Mexico in adhering to their systems as well.
Participate in plant recycling programs.
Quality management participation
Health and Safety

QUALIFICATIONS/EDUCATION:
Associates degree (AA/AS.); 3 years experience and/or training; or equivalent combination of education and experience
Strong working knowledge of MS Office Suite
Ability to write routine reports and correspondence.
Ability to speak and communicate effectively before groups of customers or employees of organization

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