Associate - IT Modern Meeting Spaces

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Job description

At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We're looking for people who are determined to make life better for people around the world.

Organization Overview:

Meeting Room Tech Solutions (MRTS) is a service within the Workforce Collaboration Services organization that delivers a new IT-focus approach to the technology used in Conference Rooms and other meeting spaces. We take historically offline Audio-Visual components and bring them online where they can be centrally managed, allowing for faster upgrades and enhanced report-ability of issues and usage data.

The MRTS Platform/Execution Lead is an integral role within the Meeting Room Tech Solutions team which serves as both a platform custodian/SME of the production environment as well as an Execution Lead for various meeting space projects. This position will focus on driving the AV management into Cloud based services, while sustaining the operational and life cycle management of Meeting Room Tech Solutions for platforms and clients. While the primary focus of the role is on the IT that makes virtual meetings a reality in our conference rooms, a smaller portion of the role will focus on the tactical planning and deployment of meeting spaces in the US, including financial planning and budget tracking. The key to performing this role is to engage with the business customer, interact with vendors, and deliver on projects while utilizing excellent interpersonal and time management skills

Key Objectives/Deliverables:

• Work closely with managed service vendor to maintain operational runtime of all Microsoft/Logitech/Crestron services.

• Integrate services with Lilly Identity and Federation services

• Help enhance processes for global deployment device code and configuration for Microsoft/Logitech/Crestron equipment.
• Updating of quality, security and operational documentation as needed.

• Work closely with the vendors to manage the device firmware version being used

• Uploading and maintenance of device firmware

• Creating and maintaining monitoring systems alerts and highlighting them to appropriate support teams.

• Work to integrate alerts into Lilly's Service Now incident management system

• Notification to appropriate support teams of planned outages or of assets with extended outages

• Adding and maintaining Asset Management Database with deployment information

• Manage the successful delivery of conference room and meeting space transformation projects.
• Aid in the development of lifecycle management (LCM) models for funding and execution.
• Assist with expense tracking and forecast for projects and MRTS service.
• Assist team members in the operational excellence of the MRTS service, including making sure SNOW KAs, CIs, are up to date, and incidents are being tracked and closed by MRTS team & AV integrators within MRTS SLAs.
• Undertake other responsibilities as directed by supervisor Meeting Room Tech Solutions

Basic Qualifications:

• Bachelor's Degree in an IT-related field or equivalent experience
• 5+ years in an Information Technology-related field
• Qualified candidates must be legally authorized to be employed in the United States. Lilly does not anticipate providing sponsorship for employment visa status (e.g., H-1B or TN status) for this employment position

Additional Skills/Preferences:

• Thorough understanding of industry standards and best practices for computer system validation
• A combination of experience and knowledge of the following technology categories: Web Servers (IIS, Apache), Operating Systems (Linux, Windows), Load Balancing and High Availability, Database Management Systems (Oracle, SQL Server, Custom Scripts),
• Experience in working in an international and multicultural environment where team members are spread into different countries
• Understanding of ITIL processes, with demonstrated learning agility
• Demonstrates excellent organizational, time utilization skills, and the ability to work on multiple projects.
• Well-developed written and verbal communication skills, with Strong Analysis/Problem Assessment Skills
• Demonstrated Teamwork/Interpersonal Skills, self-motivated team players who thrive in a fast-paced, constantly changing environment and love consuming technology, while having the ability to perform work under limited direction and guidance.
• Demonstrated ability to effectively communicate, influence and lead both with and without authority, as well as strong interpersonal, leadership and collaboration skills.

Lilly is dedicated to helping individuals with disabilities to actively engage in the workforce, ensuring equal opportunities when vying for positions. If you require accommodation to submit a resume for a position at Lilly, please complete the accommodation request form ( ) for further assistance. Please note this is for individuals to request an accommodation as part of the application process and any other correspondence will not receive a response.

Lilly is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.

Our employee resource groups (ERGs) offer strong support networks for their members and help our company develop talented individuals for future leadership roles. Our current groups include: Africa, Middle East, Central Asia Network, African American Network, Chinese Culture Network, Early Career Professionals, Japanese International Leadership Network (JILN), Lilly India Network, Organization of Latinos at Lilly, PRIDE (LGBTQ + Allies), Veterans Leadership Network, Women's Network, Working and Living with Disabilities. Learn more about all of our groups.

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