Senior Director - Counsel -- Global Customer Office

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Job description

At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We're looking for people who are determined to make life better for people around the world.

Lilly unites caring with discovery to create medicines that make life better for people around the world. Since 2020, Lilly USA has been on a transformation journey to meet the demands of an ever-changing health care market, placing a heavy emphasis on using data and analytics to realize our vision and achieve our goals of becoming an industry leader. Specifically, Lilly has established several new teams focused on advancing our customer engagement model through digital channels and enhancing our consumer experience.

Our new Global Customer office is designed to minimize obstacles in the consumer experience, helping patients initiate and adhere to Lilly medicines prescribed by their healthcare provider. We are growing and looking for attorneys to support our "Off to a Good Start" programs. Our initiatives require experienced advertising and marketing attorneys, preferably in the life sciences industry, to support Lilly's centralized commercial and consumer operations, as we seek to modernize the way we interact with patients and customers in an increasingly digital and consumer centric world. These will be strategic business partners as Lilly continues its journey to be the premier data-driven, customer-centric healthcare organization.

Do you have significant experience working with marketing and advertising teams, in both traditional advertising channels and innovative digital spaces? We need attorneys with global legal expertise in applicable law pertaining to eCommerce and virtual care (including telehealth, dispensing, health and wellness, wearables, connected devices/platforms). We're looking for someone with experience working and launching consumer products and solutions globally, as they will be required to advise the teams on a range of legal issues, such as, but not limited to, FDA labeling and advertising requirements, the Anti-kickback Statute and its safe harbors, the False Claims Act, antitrust law, unfair competition law, consumer protection, data rights and privacy, FTC Regulations and Guidelines, marketing and advertising law, commercial law, and business transactions.

Specific activities may include the following:

• Working with Lilly Legal colleagues and cross-functional partners in supporting Lilly's Global Customer Office and its commercial operations and consumer organizations.
• Working with 3rd parties as part of a digital ecosystem buildout
• Serving as day-to-day strategic business and legal advisor including support of the following:
• Creating better end to end experiences for patient care through digital and/or virtual solutions;
• Identification, assessment and mitigation of risks associated with adoption of virtual care platforms;
• Counseling on 1st party data strategies and patient privacy rights;
• Development of policies, procedures and playbooks for new initiatives across Lilly's commercial operations and consumer organizations
• Supporting the enhancement of Lilly's corporate brand strategy and campaign in new digital spaces.
• Providing guidance and support as Lilly develops tools and capabilities to advance customer engagements and uses engagement data to drive organizational decisions.
• Coordinating with privacy and data security teams to ensure compliance with internal policies as well as external laws and regulations.
• Coordinating with copyright, trademark and IP counsel to ensure appropriate and consistent application of legal requirements.

Basic Qualifications:

• Juris Doctor degree from accredited school
• Current license to practice law in at least one of the fifty states; eligible to be admitted to the bar in Indiana
• A minimum of 7 years of relevant legal experience either practicing as a member of a law firm in a relevant area of law, in house at a pharmaceutical or biotechnology company's law department or a combination of the two

Additional Skills/Preferences:

• Experience counseling in the eCommerce space, advertising in new digital channels, or virtual care initiatives or similarly related areas
• Negotiate and draft commercial agreements, especially in media sales and marketing relationships
• Working knowledge of pharmaceutical marketing laws and regulations as practiced by innovative, multinational pharmaceutical manufacturers
• Experience counseling on new digital capabilities, digital health, utilization of AI or machine learning, or other rapidly evolving areas of law
• Experience collaborating with diverse entities as part of a digital ecosystem buildout (payer, HCO, employer, PBM, government, pharmacy, etc.)
• Practical experience with digital technology, social media, and streaming products
• Familiarity with data analytics, business intelligence processes, privacy, data protection, and consumer protection laws.
• Expertise in advancing strategies and tactics, advising on complex commercial agreements, and managing multiple priorities in a fast-paced environment.
• Start up mentality and willingness to challenge the status quo
• Strong analytical skills and ability to craft innovative solutions to complex issues, focusing on simplicity and practicality
• Ability to drive integrated solutions focused on risk mitigation by partnering with cross functional colleagues in a highly matrixed organization
• Demonstrated learning agility, leadership, and effectiveness in working with senior leaders
• Highly motivated and collaborative partner, possessing strong interpersonal skills and the capability to work effectively with team members, fellow lawyers, and management at all levels within the company.
• Good judgment and a meticulous level of attention to detail and demonstrated dedication to expand knowledge and adapt to a changing environment
• Possess excellent written and verbal communication skills, with the capability to influence individuals across all company levels.

Additional Information:

Some travel required (US and limited international).

Lilly currently anticipates that the base salary for this position could range from between $177,000 - $259,600 and will depend, in part, on the successful candidate's qualifications for the role, including education and experience. Full-time equivalent employees also will be eligible for a company bonus (depending, in part, on company and individual performance). In addition, Lilly offers a comprehensive benefit program to eligible employees, including eligibility to participate in a company-sponsored 401(k); pension; vacation benefits; eligibility for medical, dental, vision and prescription drug benefits; flexible benefits (e.g., healthcare and/or dependent day care flexible spending accounts); life insurance and death benefits; certain time off and leave of absence benefits; and well-being benefits (e.g., employee assistance program, fitness benefits, and employee clubs and activities).Of course, the compensation described above is subject to change and could be higher or lower than the range described above. Further, Lilly reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion and Lilly's compensation practices and guidelines will apply regarding the details of any promotion or transfer of Lilly employees.

Lilly is dedicated to helping individuals with disabilities to actively engage in the workforce, ensuring equal opportunities when vying for positions. If you require accommodation to submit a resume for a position at Lilly, please complete the accommodation request form ( ) for further assistance. Please note this is for individuals to request an accommodation as part of the application process and any other correspondence will not receive a response.

Lilly is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.

Our employee resource groups (ERGs) offer strong support networks for their members and help our company develop talented individuals for future leadership roles. Our current groups include: Africa, Middle East, Central Asia Network, African American Network, Chinese Culture Network, Early Career Professionals, Japanese International Leadership Network (JILN), Lilly India Network, Organization of Latinos at Lilly, PRIDE (LGBTQ + Allies), Veterans Leadership Network, Women's Network, Working and Living with Disabilities. Learn more about all of our groups.

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