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Technical Service Representative - Trainee, Industrial Wood Coatings
Sherwin-Williams
2024-09-22 13:45:15
Jeffersonville,
Indiana,
United States
Job type: fulltime
Job industry: Call Centre / CustomerService
Job description
The program will include the following experiences:
- Build acumen around the SW business, segments, customers, and go-to-market strategy.
- Gain a thorough understanding of Sherwin-Williams technical service and sales processes
- Build technical service skills and aptitude.
- Develop plans and diagnostic methods to effectively understand and address customer needs.
- Execute product application and troubleshoot product issues.
- Support the sales organization achieve financial goals and gain an understanding of P&L management.
- Build cross-functional partnerships with and understand the interaction of Sales, Operations, & R&D to execute the business strategy.
- Gain a basic understanding of the assigned division's product offerings and technical applications.
At Sherwin-Williams, part of our mission is to help our employees and their families live healthier, save smarter and feel better. This starts with a wide range of world-class benefits designed for you. From retirement to health care, from total well-being to your daily commute-it matters to us. A general description of benefits offered can be found at . Click on "Candidates" to view benefit offerings that you may be eligible for if you are hired as a Sherwin-Williams employee.
Compensation decisions are dependent on the facts and circumstances of each case and will impact where actual compensation may fall within the stated wage range. The wage range listed for this role takes into account the wide range of factors considered in making compensation decisions including skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled.
The wage range, other compensation, and benefits information listed is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable federal, state, and local laws including with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act where applicable.
Sherwin-Williams is proud to be an Equal Employment Opportunity/Affirmative Action employer committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract.
As a VEVRAA Federal Contractor, Sherwin-Williams requests state and local employment services delivery systems to provide priority referral of Protected Veterans.
Please be aware, Sherwin-Williams recruiting team members will never request a candidate to provide a payment, ask for financial information, or sensitive personal information like national identification numbers, date of birth, or bank account numbers during the application process.
Provides technical services to external customers and sales representatives, including troubleshooting, offering fundamental technical direction and assistance to customers on product(s) use, training and support. Responsibilities may include responding to common questions and concerns, applying basic application technologies, and providing general assistance to customers on improving operational quality and efficiency.
Demonstrates time management, problem solving, and decision making when providing technical services.
Customer Service and Support
- Attend customer and prospects calls to deliver customer service and technical support to customers in territory, region, etc.
- Work with internal groups/departments to ensure product quality, service, and delivery meet or exceed customer expectations.
- Resolve customer complaints in accordance with company policies and procedures.
- Respond to basic questions and concerns from the customer regarding product line(s) and general operations; generally, involves task orientated situations, limited problem solving, and direct supervision.
- Conduct product trials to ensure customer's knowledge and understanding.
- Act as Subject Matter Expert (SME) to ensure customer understands products, applications, and solutions via product demonstrations, presentations, etc.
- Serves as a basic operational advisor to customers by applying routine quality tools and analytical concepts to assist with improving product quality and efficiency; receives direction or guidance on most issues.
- Build and maintain relationships with customers to gain trust and create positive view of the organization.
- Evaluate and redirect concerns or issues to appropriate source if unable to assist customer.
- Maintain up-to-date knowledge on current and new products, including application technique.
- Implement and share best practices regarding new products and customer training with team members, partnering closely with the R&D function.
- Evaluate and recommend improvements to current products, systems, and processes.
- Provides technical direction and assistance to customers on the use of the product line(s); typically includes single locations and technologies, and basic application methods.
- Support and communicate with internal Sales teams on current and new customer needs, issues, and products.
- Serves as a liaison with sales by interacting with line personnel, developing a greater understanding of needs and operations, and providing observations and leads to sales; receives direction from other personnel.
- Assists with performing account management activities by facilitating new or recurring orders, developing relationships with customer contacts, and facilitating communications with sales personnel.
- Assist in collecting market information on customers and competitors and estimating customer potential and the facility/branch's market share.
- Partner with marketing and sales to identify competitor strengths and weaknesses and S-W's competitive advantages.
- Schedule meetings, calls, visits, etc. with external customers
- Develop and document strategies to troubleshoot customer issues.
- Support customer sales base upwards of $2-8MM
- Support sales territory geography limited to small-medium size multi-state.
- Less complex technical service challenges/environment
- Must be open to relocation for current and future rotation assignments.
Required:
- High School diploma or GED equivalent
- Trade school degrees of various kinds including paint application; military mechanical repair and/or refurbishment education; associates of bachelor's degree in science curriculums.
Required:
- Knowledge of basic math skills, computer knowledge for inputting and data analysis
- Familiarity with metal substrates and industrial paint/coatings application
- Diagnostic troubleshooting experience and mechanical inclinations
- Previous experience servicing industrial B2B customers.
- Candidate must be willing to relocate for assignments and career advancement either as part of the rotation program or for the final third rotation when assigned a territory.
- Candidate must be eligible to work in the US on a full-time basis without restrictions or need for visa sponsorship.
Professional company provided or home office environment; however, will be subject to travel and its associated factors and may be subject to moderate levels of dust, odors, fumes, chemicals, oils, extreme temperatures, loud noises, and other environmental factors found in manufacturing environments.
- Must be able to sit, stand, hear, and see on a constant basis.
- Must be able to walk, write, and type on a frequent basis.
- Must be able to lift and carry up to 5-50 pounds occasionally
- Must be able to climb and descend stairs. . click apply for full job details
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