Assigner NP

---

Job description

Description Responsibilities This is a non-traditional schedule of 4x4 (4 days on 4 days off) work schedule 5am-5pm (12-hour shift) including weekends and holidays and rotating days off Assigns the daily work orders and activities of gas service employees based on workload requests and manpower availability. Prioritizes and assigns daily work orders to optimize utilization of resources. Prioritizes and re assigns daily work orders as needed to ensure orders are completed timely. Dispatch all emergency orders including gas leaks, fire calls and monoxide orders timely and professionally. Monitors work throughout the day, and reprioritizes and reassigns work as necessary to properly manage overtime. Assigns labor and equipment resources that will support the schedule. Coordinates the distribution of work to maximize operations effectiveness. Works with schedulers and field operation leaders to ensure the appropriate prioritization and routing of daily work. Manages the backlog of undated and filler work that needs to get done. Directs and instructs personnel to respond to emergency orders and facility locates throughout Distribution Operations to ensure compliance is attained. Communicates with mobile workforce, field operations, system operations, meter-to cash, call center, construction services, ESSO and all others that may apply to ensure a collaborative and effective link. Coordinates with others, as appropriate (including outside parties, utilities and internal resources/departments). Perform crew adjustments on resource constraints (e.g., employee call out) and notify supervisor of employees off time. Perform other resource updates, as necessary. Field calls from the call centers and perform the necessary follow-up for customer inquiries and complaints Reschedules work (if needed) and ensures that customers are informed of the updated status Must be able to work a rotating schedule of 4 days on 4 days off 5am-5pm (12 hour shift) including weekends and holidays Explanation: Every non-manual, non-union position has a market based salary range, and all positions have an incentive level and incentive opportunity range. The salary range on this posting is based upon market research of external, validated salary sources. The salary range represents the minimum and maximum salary opportunity for that position. An employee is placed into the salary range based upon skills, experiences, equity, and current salary. For nonexempt employees, the incentive opportunity is based upon company performance. For exempt employees, the incentive opportunity is based upon company and individual performance. A promotion is defined by an increase in incentive level (not by moving into a position that has a higher salary range). A lateral move is defined by moving from and to the same incentive level. Qualifications Required for Selection: Two years of experience in Distribution Operations or equivalent work experience. Basic computer skills. Customer focus driven Demonstrated organizational skills. Good communication skills, both written and oral. Preferred for Selection: Associate's degree from an accredited institution or equivalent work experience. Knowledge of Distribution Operations policies. Work Authorization Authorized to work in the United States without requiring sponsorship. Inclusion & Diversity Value inclusion within your day to day responsibilities by respecting others perspectives/convictions, engaging others opinions, creating a safe environment where people, ideas, and opinions are valued within your Team/Customers and external partners. Respect and take into consideration diversity within your Team/Customers and external work partners by valuing different world views, challenges, and cultures that represent all walks of life and all backgrounds. Treat others with respect and consideration. Actively participate in creating and contributing to a positive work environment. Equal Employment Opportunity NiSource is committed to providing equal employment opportunities in each of its companies to all employees and applicants for employment without regard to race, color, religion, national origin or ancestry, veteran status, disability, gender, age, marital status, sexual orientation, gender identity, sex (including pregnancy, lactation, childbirth or related medical conditions), genetic information, citizenship status, or any protected group status as defined by law. Each employee is expected to abide by this principle. By applying, you may be considered for other job opportunities. Safety Statement Promote a safe work environment by actively participating in all aspects of our employee safety program. Report any unsafe conditions and take actions to prevent personal injuries. Support our interdependent safety culture by ensuring the safety of your co-workers. Stay focused on the task at hand and promote productivity through good work habits. Salary Range: $58,400.00 - $81,900.00 Posting Start Date: 2024-09-30 Posting End Date (if applicable): 2024-10-14 Please note that the job posting will close on the day before the posting end date. Summary Responsibilities This is a non-traditional schedule of 4x4 (4 days on 4 days off) work schedule 5am-5pm (12-hour shift) including weekends and holidays and rotating days off • Assigns the daily work orders and activities of gas service employees based on workload requests and manpower availability. • Prioritizes and assigns daily work orders to optimize utilization of resources. • Prioritizes and re assigns daily work orders as needed to ensure orders are completed timely. • Dispatch all emergency orders including gas leaks, fire calls and monoxide orders timely and professionally. • Monitors work throughout the day, and reprioritizes and reassigns work as necessary to properly manage overtime. • Assigns labor and equipment resources that will support the schedule. • Coordinates the distribution of work to maximize operations effectiveness. • Works with schedulers and field operation leaders to ensure the appropriate prioritization and routing of daily work. • Manages the backlog of undated and filler work that needs to get done. • Directs and instructs personnel to respond to emergency orders and facility locates throughout Distribution Operations to ensure compliance is attained. • Communicates with mobile workforce, field operations, system operations, meter-to cash, call center, construction services, ESSO and all others that may apply to ensure a collaborative and effective link. • Coordinates with others, as appropriate (including outside parties, utilities and internal resources/departments). • Perform crew adjustments on resource constraints (e.g., employee call out) and notify supervisor of employees off time. • Perform other resource updates, as necessary. • Field calls from the call centers and perform the necessary follow-up for customer inquiries and complaints • Reschedules work (if needed) and ensures that customers are informed of the updated status • Must be able to work a rotating schedule of 4 days on 4 days off 5am-5pm (12 hour shift) including weekends and holidays Salary Range Information Salary Range: Incentive Opportunity Range: 2 - 6% Explanation: • Every non-manual, non-union position has a market based salary range, and all positions have an incentive level and incentive opportunity range. • The salary range on this posting is based upon market research of external, validated salary sources. The salary range represents the minimum and maximum salary opportunity for that position. • An employee is placed into the salary range based upon skills, experiences, equity, and current salary. • For nonexempt employees, the incentive opportunity is based upon company performance. For exempt employees, the incentive opportunity is based upon company and individual performance. • A promotion is defined by an increase in incentive level (not by moving into a position that has a higher salary range). A lateral move is defined by moving from and to the same incentive level. Qualifications Required for Selection: Two years of experience in Distribution Operations or equivalent work experience. • Basic computer skills. • Customer focus driven • Demonstrated organizational skills. • Good communication skills, both written and oral. • Preferred for Selection: • Associate's degree from an accredited institution or equivalent work experience. • Knowledge of Distribution Operations policies.

<!– job description page –>