Operations Support Specialist

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Job description

Description:

Operations Support Specialist

Full Benefits

Medical

Dental

Vision

401K match

28 PTO Days including company holidays

New Era Technology is a global technology solutions provider with 4,500+ employees and offices around the world. New Era offers Cloud, Managed, Professional, and Security services, and delivers Collaboration, Data Networking, Digital Transformation, and Physical & Life Safety solutions to more than 20,000 customers worldwide.

We are looking for team members to contribute to and deliver our mission: To deliver and support technology solutions that securely connect people, places, and information. New Era Technology is a community of like-minded, like-hearted people who share the same vision and values.

Work alongside the finest team of highly skilled and industry-certified professionals who are encouraged to drive change and think outside of the box. As a team member, you will receive competitive benefits, industry training, and certifications. New Era Technology empowers businesses to embrace the future workplace. As customers shift their perspectives on where and how work happens, we are there to meet them with flexible, resilient, and productive solutions.

New Era Technology provides a team-oriented culture, a positive environment filled with incredible staff, and a genuine passion for providing the best service to our customers worldwide. We believe that investing in our employees is the key to professional growth, delivering exceptional experiences for our customers, and setting the standard for excellence in our field.

We offer a growth-orientated, high-tech environment for employees. Along with our many benefits, you can expect a corporate culture that promotes personal and professional development. Our customer-focused teams are built on our core values: Community, Integrity, Agile, and Committed.

Requirements:

The Operations Support Specialists performs clerical and administrative work for day-to-day operations. Receives, stores, and distributes material, tools, equipment, and products within establishments by performing the duties listed below.

PRIMARY DUTIES:

• Set up new projects.
• Coordinate and create product submittals.
• Coordinate project close-out tasks and documentation.
• Entry of service tickets and box sales.
• Project, service and box sale billing.
• Receiving and shipping of material into and out of the office.
• Organize materials for future use on projects and service tickets.
• Monitor and replenish fabrication and stock inventory.
• Process returns for repair and/or credit.

COMPETENCY:

• Accuracy - Demonstrates attention to detail.
• Problem Solving - Identifies and resolves problems in a timely manner.
• Customer Service - Responds to internal and external customer needs, and request for service and assistance promptly.
• Oral Communications - Listens and gets clarification. Responds well to questions.
• Ability to calculate figures and amounts such as discounts, percentages, and profit margins.
• Experienced and proficient with Microsoft Office products (Outlook, Excel, and Word).
• Teamwork - Supports everyone's efforts to succeed.
• Quality Management - Looks for ways to improve and promote quality and efficiency. Demonstrates accuracy and thoroughness.
• Cost Consciousness - Develops and implements cost saving measures.
• Ethics - Works with integrity and ethically. Upholds organizational goals and values.
• Organizational Support - Follows policies and procedures. Completes administrative tasks correctly and on time.
• Judgment - Exhibits sound and accurate judgment. Includes appropriate people in decision-making process. Priorities and plans work activities.
• Demonstrates persistence and overcomes obstacles.
• Safety and Security - Reports potentially unsafe conditions. Uses equipment and materials properly.
• Attendance - Is consistently at work and on time.

PHYSICAL DEMANDS: While performing the duties of this job, the employee is frequently required to stand, walk, reach with hands and arms, climb or balance, stoop, kneel, or crouch.

• Regular use of hands and fingers to operate a computer keyboard, mouse, and other office equipment.
• Regular, repetitive movements such as typing, mouse movements, and scrolling. Ability to hear and understand spoken communications, both in person and via remote communication tools (e.g., phone, video conferencing).
• Ability to see and read computer screens and printed documents, as well as adjust focus. This includes prolonged periods of looking at a computer screen.

EDUCATION & EXPERIENCE REQUIRED: High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

PM21

Compensation details: 18-21 Hourly Wage

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