Sr. Trainer - Onsite - Tempe, AZ

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Job description

Be the spark that brightens days and ignite your career with TTEC's award-winning employment experience. As a Learning and Development Sr. Trainer working onsite in Tempe Arizona, you'll be a part of bringing humanity to business.

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification in the United States says it all!

What You'll be Doing Do you have a passion to train and guide others towards best practices? Do you love helping set someone up for success? In this role, you'll support and actively engage new hires in a training environment to develop their knowledge of our values, employee workspaces, time keeping apps, and training on client products and procedures. You'll work to make sure each employee is set up for success as they start their new role by teaching, testing, and monitoring absence and attendance throughout the training process.

You'll report to the Training Manager; We're looking for a Trainer to welcome and excite new hires as they start their new careers.

During a Typical Day, You'll

• Inspire and motivate learners to reach for amazing
• Mentor and coach new hires within client training goals and time frame
• Onboard new, effective sellers who are confident and add value to their LOB and TTEC through personal and team success strategies.
• Develop, implement, and evaluate sales learning programs using the ADDIE model for new hires in collaboration with L&D leaders.
• Partner with sales operations and business support to create and enhance continuing education programs for first-level sellers.
• Identify sales and service gaps with sellers and adjust training to enhance learning outcomes and ROI.
• Coordinate and maintain sales training assets and initiatives within the RevGen learning space.
• Contribute to team projects that enhance customer sales quality and drive successful outcomes across departments.

What You Can Expect

• Supportive of your career and professional development
• An inclusive culture and community minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• Ask us about our paid time off (PTO) and wellness and healthcare benefits
• An annual incentive program
• Health and wellness programs
• Paid time off (PTO)
• Tuition reimbursement and access to thousands of free online course

Visit for more information.

A Bit More About Your Role

We'll train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible whether through voice, chat or email interactions. And we trust you already have the necessary ingredient that can't be taught - a caring and supportive nature that will shine through as you help customers. You'll also have a chance to make great new friends within the TTEC community and grow your career in a dynamic, family-friendly atmosphere.

The anticipated pay range is $19-21/hr. Actual compensation offered to a candidate may vary based on geographic location, work experience, education, and/or skill levels.

About TTEC

Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, and profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

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