Customer Service Account Manager

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Job description

Location: Waterloo, Iowa Salary: $50-68K Job Summary of the Customer Service Account Manager: Responsible for providing support to the sales and service team in delivering professional and timely customer service for insurance business clients. Job Responsibilities of the Customer Service Account Manager: Complete tasks to assist agents and producers with items such as renewal processing, monthly reports processing, and certificate issuance. Gather information for new business and renewal applications. Prepare applications for submission to selected markets Process and follow up on coverage change endorsements. Initiate and monitor renewal processes. Document all relevant contacts and developments to customer accounts on the Agency Management System. Proactively communicate with customers as needed and establish follow-up procedures for outstanding items. Perform any other duty relevant to agency functions as needed. Education & Experience of the Customer Service Account Manager: The ideal candidate must be an organized, motivated professional who is able to provide excellent customer service. Must have a high level of detail orientation. Associates or Bachelors degree is required. Ability to work in a team atmosphere. Strong verbal and written communication skills. Candidate must have computer skills including Windows, Outlook, Word, and Excel. Insurance experience is desired but not required.

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