CARRIER REPRESENTATIVE

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Job description

Summary The Specialized Logistics Carrier Representative is responsible for enhancing and increasing the carrier/shipper base for WSL through customer service, dispatch, and booking loads. He/she will contact existing, inactive, or potential carriers to secure shipments for current and future customer requirements; evaluate and maintain a carrier base in the data system on an ongoing basis; and maintain updated information on all available shipments. Duties and Essential Job Functions • Negotiate rates with logistics providers, entering and recording all terms and conditions of shipment agreements. • Attract and retain qualified carriers and logistic providers. • Qualify new customers/shipments, matching WSL requirements with carrier s needs and profile. • Respond to customer request for service and resolve customer issues. • Communicates with the operations team on load status and problems that may arise. • Manages a book of business in excess of a million dollars annually. • Performs other duties, tasks, or responsibilities as assigned. Education and Experience • High School Diploma or equivalent; Associates Degree, or equivalent work experience. • Excellent communication skills, verbal and written. • Strong problem solving and negotiating skills. • Customer service orientated. • Strong organization skills, able to multi-task, and can manage time to meet frequently changing deadlines in a fast-paced environment. • Proficient computer and internet skills. Summary The Specialized Logistics Carrier Representative is responsible for enhancing and increasing the carrier/shipper base for WSL through customer service, dispatch, and booking loads. He/she will contact existing, inactive, or potential carriers to secure shipments for current and future customer requirements; evaluate and maintain a carrier base in the data system on an ongoing basis; and maintain updated information on all available shipments. Duties and Essential Job Functions • Negotiate rates with logistics providers, entering and recording all terms and conditions of shipment agreements. • Attract and retain qualified carriers and logistic providers. • Qualify new customers/shipments, matching WSL requirements with carrier s needs and profile. • Respond to customer request for service and resolve customer issues. • Communicates with the operations team on load status and problems that may arise. • Manages a book of business in excess of a million dollars annually. • Performs other duties, tasks, or responsibilities as assigned. Education and Experience • High School Diploma or equivalent; Associates Degree, or equivalent work experience. • Excellent communication skills, verbal and written. • Strong problem solving and negotiating skills. • Customer service orientated. • Strong organization skills, able to multi-task, and can manage time to meet frequently changing deadlines in a fast-paced environment. • Proficient computer and internet skills.

PI178963dd83e2-5425

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