Service Desk Technician

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Job description

DESCRIPTION

Immediate Need:

The Service Desk Technician will provide a single point of contact for end users to receive support and maintenance within the organization's desktop computing environment. This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment to ensure optimal workstation performance. The person will also troubleshoot problem areas (in person, by telephone, or via e-mail) in a timely and accurate fashion, and provide end-user assistance where required.

TOP SKILLS

1.Proven experience providing technical support for Windows OSs, Office, Exchange, AD, and a variety of other HW and SW and proprietary systems.

2. Experience and skills with HW/SW troubleshooting and critical thinking/problem solving is very important. Have to be able to make end users feel important and at ease.

3. Customer Service - will be a customer care position and must have strong customer service skills and strong communication skills with end users and with team members.

• 100% onsite in Frankfort, KY
• First Shift, Monday - Friday
• Ideal candidate will be flexible to work occasional half days on Saturdays (Overtime provided)
• Excellent customer service skills.
• Reliable attendance
• Customer services skills and temperament
• Empathetic
• Good Communication Skills
• Problem solver (troubleshooting skills)
• Critical thinker
• Adaptable
• Self-starting and Initiative
• Able to simplify explanations so that the customer understands

The following are examples of the competency items which we would "Like" to see in this individual as well.

• Experience in customer service-oriented workplace
• IT experience and knowledge in the following.
• Desktop Support (Onsite and remote)
• Windows 10 Operating System
• Mapping network drives
• Global Protect support
• General NAS knowledge
• Office Suite (particularly Outlook 2013 or higher)
• Application knowledge (adobe, java, etc.)
• Preferred ServiceNow Ticketing System experience and knowledge base writing.
• Experience in phone center and/or helpdesk work
• Experience working in a lively and ever-changing environment (adaptability)
• Experience working with, and as an active part of, a lively team (team player)
• Multi-tasking ability
• Documentation skills (clear, concise)
• Experience with Active Directory (our most used tool to reset passwords)

Additional Skills & Qualifications:

Excellent customer service skills and communication skills are essential. Interpersonal skills, attitude, and work ethic are more important than technical experience.

Experience Level: Intermediate Level

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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