TECHNICAL TRAINER

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Job description

Overview
The Division of Procurement and Grant Oversight is within the CHFS Office of Administrative Services and consists of the Commodity Acquisition, IT Procurement & RFP, MOU & Grant Oversight, Personal Service Contract, and Services Acquisition branches. The Family Services & Health Services sections are located under the Personal Service Contract Branch.

The Division of Procurement and Grant Oversight procures and provides oversight for the procurement of goods and services for the Cabinet's programs, services, and supports that protect and promote the health and well-being of all Kentuckians and their communities.

The division handles: Contracts, Purchasing Requests (PPATS) Cabinet ProCard, IT hardware, software, infrastructure requests, Furniture, Printing, Advertising, Membership dues, Memoranda of Understanding (MOU) Cabinet Wireless Devices, Copiers, Pest Control Services, Security Guard Services, Janitorial Services, Postage and Meters, Temp Contract Workers, and more.

Responsibilities
Analyzing training needs and employee/stakeholder skillsets
Utilizing the need assessment to set training priorities
Developing and maintaining comprehensive training programs complete with lesson plans, course outlines, schedules, and assignments for internal and external stakeholders, such as vendors
Utilizing training development software such as Adobe Captivate or Articulate to develop comprehensive procurement and grant training programs to be posted and maintained in the MyPurpose Learning Management System (LMS) for internal staff
Identifying, assisting in the sourcing of, and maintaining access to a LMS system that allows external user access
Utilizing various information sources and working with subject matter experts to develop course content, presentations, worksheets, how-to documents, and other training materials
Conducting in-person, virtual, and on-demand training sessions, webinars, or workshops for groups or individuals
Monitoring and analyzing training results, evaluating effectiveness, and making continual improvements
Reporting/presenting results to management
Online help and troubleshooting
Maintaining certification documentation for internal and external business partners

Required Qualifications
Bachelor's degree, or equivalent combination of recent, relevant work experience
Proficient in Microsoft Product Suites (Word, Excel, and Visio)
Prior experience in a training role for an IT Application
Two years of professional experience in planning, coordinating, or conducting staff development and training courses, personnel administration or teaching, or professional experience in providing or administering human services or governmental programs
Excellent interpersonal skills and highly experienced at dealing with clients/users at all levels, singly and in groups

Preferred Qualifications
Previous teaching/training experience
Excellent communication, organizational, and time management skills
Demonstrating a high level of working knowledge of Training Methodologies for Adult Learners
Ability to handle extreme workloads with general direction
Relationship management and facilitation skills
Proficient problem-solving skills
Technical writing skills
Must be detail-oriented
Must be self-motivated and able to work independently and in conjunction with team members
Marketing or graphic design experience would be a plus to ensure training materials are visually appealing

Software Skills
Microsoft Office Suite
Camtasia
Articulate Storyline
Robo Help
CRMs
Visio
Adobe Connect

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