Customer Service Representative

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Job description

Customer Service Representative

Job Responsibilities:

Responsible for interfacing with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. Determines status of equipment returns, repairs, replacements, sales orders, delivery schedules, etc. May schedule field service repair calls. Handles requests for additional company materials. Maintains records of returns, schedule changes, product enhancements or changes, product pricing & resolves return credit problems. Works on assignments that are routine in nature where limited judgment is required. Normally receives detailed instructions on all work.

Job Duties:

• Enter accurate information.
• Handle data entry for multiple programs.
• On occasion will be handling inbound and/or outbound phone calls to/from patients, caregivers, and providers.
• Provide appropriate customer service and an effortless experience to the caller.
• Follow Cover My Meds policies and procedures.
• Ability to work a flexible work schedule.

Requirements:

• Pharmacy and call center experience. They need to be detail-oriented with strong data entry skills.
• Customer service experience, minimum of 3 years' experience. Strong customer service.
• Must be able to work independently and willing to be cross-trained in other areas (including being on the phones). Good attendance is a must.

$17.00/hr

Temporary

Shift: Monday-Friday 1130a-8p

Louisville, KY

Please send resumes to and

All employees of Elite Staffing must be 18 years or older and authorized to work in the United States.

Elite Staffing, Inc. is proud to be an equal opportunity employer. Our policy of equal employment opportunity is to recruit, hire, train and promote persons without regard to race, color, religion, national origin, sex, age, disability, handicap or any other protected status.CB3

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