Manager of External Relations

---

Job description

POSITION TITLE: Manager of External Relations

LOCATION: Louisville, KY

STATUS: Full Time, Salaried, Exempt

PROGRAM: Administration & External Relations

REPORTS TO: Associate Director of Executive and Board Relations

INTRODUCTION:

Volunteers of America Mid-States (VOA) is a non-profit organization spanning four states that creates positive change in the lives of individuals and communities through a ministry of service. We provide housing for families, veterans, and low-income seniors. We provide care and support for individuals with developmental disabilities, healing accountability that brings people together with restorative justice, and free HIV testing and education. When Volunteers of America was founded in 1896, "volunteer" referred to anyone who served others as a vocation through a commitment to a mission. Today, we are still staffed by paid, mission-driven professionals working to create positive change and build thriving communities. Flexibility, teamwork, and fun are some of the reasons our employees are proud to work at VOA! We offer a comprehensive benefits package to employees who meet eligibility requirements.

BENEFITS:

Volunteers of America Mid-States, offers a rich and robust benefits package the supports a healthy work life balance, which include the following:

Health and Wellness
Employee Assistance Plans (EAP)
Health and Wellness Program
Medical Coverage
Dental Coverage
Vision Coverage
Flexible Spending Account
Health Spending Account
Short Term Disability
MetLife Legal Plans

Financial Wellbeing
Competitive Compensation Packages
Life Insurance (company paid)
403b retirement plan with company fund matching
Employee discounts
Loan forgiveness options through federal programs
(National Health Corp & Public Service Loan Forgiveness)
All company paid benefits and paid time off effective day one

Work Culture
Commitment Committee
Justice Committee
Integrity Committee
Compassion Committee
DE&I Committee
Retention Committee

Training & Development
VOA LEAD Program- Leadership Development Program
VOA University - Staff Development
VOA Academy - Clinical Training and Development

JOB SUMMARY AND QUALIFICATIONS:

The External Relations Manager supports Volunteers of America Mid-State's mission by handling the External Relations Directors' daily/weekly planner, communicating to external constituents on behalf of the directors, managing event and other marketing materials, and providing other administrative support as needed for the External Relations Senior Directors. This role will oversee event coordination, fund development activities, marketing support, and volunteer recruitment, retention, and recognition. The manager will also serve as a liaison between the External Relations department and the Office of the President. This position is for someone who is creative, adaptable, and enjoys working collaboratively in a team setting, and is a proactive individual with a passion for organizational excellence and a knack for creative tools.

WHAT YOU SHOULD HAVE FOR THIS ROLE:
We prefer candidates with a Bachelor's degree in a related field or at least 2-4 years of experience in an office administrative role, demonstrating a strong track record in customer service. The ideal candidate should excel in planning, organizing, and managing resources to achieve specific goals within set timeframes. A proven ability to work collaboratively with a diverse range of internal and external stakeholders is essential. High-level proficiency in Microsoft Office is required, and experience with social media and content creation is highly valued. Familiarity with Canva is preferred, and experience with the Adobe Suite is considered a plus.

RESPONSIBILITIES:

Coordination and execution of department responsibilities

• Coordinate fund development activities including program tours and other fund development events.

• Represent Volunteers of America at donor events, as needed.

• Coordinate grant administration as needed.

• Help with research for Business Development as needed.

• Other duties as assigned.

Administrative Support

• Maintain departmental and departmental directors' calendars as needed

• Prepare expense reports for department senior directors and the VP

• Assist in coordinating the agenda of the ER quarterly meetings and other outings as needed

• Assist in coordinating departmental and organizational mailings

• Assist the Assoc. Director of Board and Executive Relations with Board of Directors meetings and helping to staff the ER Committee

Volunteer Management

• Develop and manage the volunteer recruitment, retention, and recognition strategy in alignment with VOA's mission and goals.

• Serve as the primary point of contact for volunteers, providing orientation, training, and ongoing support.

• Collaborate with program directors and staff to identify volunteer needs and create meaningful volunteer opportunities.

• Track and report volunteer engagement metrics and impact.

Marketing Support

• Create social media graphics and post for all of VOA's social media channels; including creating graphics, short-form videos, content and schedules, and working with Senior Manager of Multi-Media Communications to boost engagement and overall reach of platforms.

Liaison Duties

• Act as the primary point of contact between the External Relations department a

• Keep the External Relations department informed about the President's initiatives, activities, and priorities in collaboration with the Executive Coordinator to keep the department informed and action items needed from the department

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

<!– job description page –>