Program Manager

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Job description

POSITION TITLE: Program Manager

LOCATION: Louisville, KY

STATUS: Full Time, Salaried, Exempt

PROGRAM: VOA Health

REPORTS TO: Senior Director VOA Health and Justice

INTRODUCTION:

Volunteers of America Mid-States (VOA) is a non-profit organization spanning four states that creates positive change in the lives of individuals and communities through a ministry of service. We provide housing for families, veterans, and low-income seniors. We provide care and support for individuals with developmental disabilities, healing accountability that brings people together with restorative justice, and free HIV testing and education. When Volunteers of America was founded in 1896, "volunteer" referred to anyone who served others as a vocation through a commitment to a mission. Today, we are still staffed by paid, mission-driven professionals working to create positive change and build thriving communities. Flexibility, teamwork, and fun are some of the reasons our employees are proud to work at VOA! We offer a comprehensive benefits package to employees who meet eligibility requirements.

BENEFITS:

Volunteers of America Mid-States, offers a rich and robust benefits package the supports a healthy work life balance, which include the following:

Health and Wellness
Employee Assistance Plans (EAP)
Health and Wellness Program
Medical Coverage
Dental Coverage
Vision Coverage
Flexible Spending Account
Health Spending Account
Short Term Disability
MetLife Legal Plans

Financial Wellbeing
Competitive Compensation Packages
Life Insurance (company paid)
403b retirement plan with company fund matching
Employee discounts
Loan forgiveness options through federal programs
(National Health Corp & Public Service Loan Forgiveness)

All company paid benefits and paid time off effective day one

Work Culture
Commitment Committee
Justice Committee
Integrity Committee
Compassion Committee
DE&I Committee
Retention Committee

Training & Development
VOA LEAD Program- Leadership Development Program
VOA University - Staff Development
VOA Academy - Clinical Training and Development

JOB SUMMARY AND QUALIFICATIONS:

The Program Manager is responsible for the overall management and daily operations of Determined Health, Outreach and Prevention. The Program Manager is responsible for adhering to all grant deliverables and guidelines as well as fidelity to grant models and goals. Will monitor client linkage to care in all program areas. Maintain and monitor all grant and agency reporting requirements. Provide direct supervision to Program Leads as assigned including but not limited to daily oversight of role, time and attendance, productivity and quality, weekly supervision and support, and annual performance evaluations.

WHAT YOU SHOULD HAVE FOR THIS ROLE:

1. Minimum bachelor's degree in related field required with at least 4 years related experience.

2. Master's degree in social services, Community Health/Healthcare Management, or related degree preferred.

3. 3 years' experience with managing staff and programs.

4. Successful background check.

5. Openness to working closely with clients who struggle with issues related to mental illness, substance use disorder, chronic health conditions, and other challenges with social determinants of health.

6. Respectful sensitivity and non-judgmental attitude towards clients who may suffer from multiple traumas and/or disabilities.

7. Strong interpersonal and social skills with an ability to convey ideas and agendas with proper urgency. Ability to collaborate with a variety of individuals and community partners.

8. Ability to treat everyone equitably.

RESPONSIBILITIES:

1. Monitor the delivery of services in all program areas by the program staff. Monitor the quality and timeliness of care plans and other client documentation and provide regular feedback to staff.

2. Provide direct weekly supervision to all direct supervisees and monthly supervision meetings at minimum with all program staff as coordinated with Senior Director.

3. Ensure all care is in adherence to all policies and procedures as well as external governing bodies.

4. Participate and facilitate in the oversight of program budget process and accountability in coordination with Senior Program Director and Team Leads.

5. Basic to intermediate computer skills with moderate experience in Microsoft Excel and other supporting programs.

6. Participation in agency leadership meetings, development, and strategic planning.

7. Assist in maintaining and establishing PQI standards, team performance goals, fidelity to program models, and overall success and growth of the Determined Health and Outreach and Prevention programs.

8. Identify and cultivate new opportunities for growth in programming and development.

9. Supports the Senior Program Director in developing and implementing an active public relations function by working with External Relations.

10. Assists Sr. Director in the development and implementation of an annual strategic plan which outlines program goals.

11. Coordinates and evaluates all program services.

12. Submits monthly and quarterly reports.

13. Adheres to and monitors monthly budget variations and overall annual budget goals.

14. Other duties as assigned.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

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