Market Development Specialist

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Job description

What we offer

• Excellent health benefits plan, which includes medical, vision and dental options
• 401(k) with company match
• Company profit sharing plan
• Generous paid time-off and paid holidays
• Paid parental leave
• Company-paid mental health benefit through Headspace
• 2 free on-site fitness rooms
• Employee Assistance Program
• Employee Resource Groups
• Personal and professional development program

Job Summary

The Market Development Specialist is expected to build profitable relationships with Key Account Clients and ensure that all SERVPRO customers receive quality customer service. Through relationship building, SERVPRO's brand name awareness, enterprise capability and capacity will increase throughout the insurance industry, which will increase call volume and revenue for our franchise community.

You will

• Develop relationships with client field claims personnel and promote partnerships with trainers and franchises.
• Develop approved SMR Marketing Tools and related talking points.
• Develop approved national account managers' talking points.
• Create quality contracts and/or bulletins that provide adequate ROI over life of agreement.
• Ensure franchise performance meets and/or exceeds client expectations.
• Validate the program performance of SERVPRO via claims information center and other available reporting tools.
• Serve as liaison to SERVPRO stakeholders to ensure elevated issue resolution actions plans are in place to meet performance
• Grow total gross revenues and national call center referrals.
• Manage Key Accounts communications and exhibit good customer service.
• Manage issue/claim resolution.
• Assist with convention support as assigned.

You have

• 5+ years of successful sales experience preferably in the insurance industry.
• Experience in the development and use of automated information report tools (i.e. Microsoft CRM)
• Experience in the development and use of automated information report tools.
• Excellent verbal, written and presentation communication skills.
• Proficient in Microsoft Office.
• Bachelor's Degree in business administration or related concentration is preferred.
• Ability to travel, up to 50% as required for business needs.

About SERVPRO

For more than 50 years, SERVPRO has been a trusted leader in fire and water cleanup and restoration services, mold mitigation, construction, biohazard and pathogen remediation throughout the United States and Canada. Our 2,200+ individually owned and operated franchises are supported by our dedicated headquarters team. We strive to cultivate a professional community that respects and celebrates the things that make us unique, the things we share, and the collaborative spirit we bring to the work we pursue together.

SERVPRO is an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, religion, gender, sexual orientation, national origin, veteran or disability status.

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