IT Help Desk Specialist

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Job description

Description:

We would be thrilled to have you join the AGI Industries, Inc employee-owned team as Help Desk Specialist in our IT department officed out of Corporate headquarters in Lafayette, LA! This is a full-time position.

Meet AGI Industries:

AGI Industries is an employee-owned (ESOP) industrial fluid handling distributor, system packager, and specialty valve manufacturer that has been in business since 1968. AGI commits to providing quality fluid handling solutions, world-class products, and unparalleled customer service to a diverse clientele. The company is proud to provide career longevity, a rewarding place to work by respecting our fellow employee-owners, challenging them to apply their gifts and talents, and to experience their success and growth. AGI Industries, and the ESOP, owes its success to the dedicated and talented employee-owners who contribute their skills, passion, and hard work every day. AGI Industries is a place for its employee-owners to call home, not just a job.

Job Summary:

The Help Desk Specialist position is a Tier 1 position that provides support for all aspects of technology equipment such as computer hardware, software, networking, and VoIP devices for our organization. The person in this position will perform general technical support functions, including physical installation, assembly, configuration and maintenance of technology systems. This person must demonstrate and strive to constantly maintain proficiency in learning and using technology, software, and hardware.

What We Offer:

Annual salary will be commensurate with experience and skill.

Group carrier medical (UHC), dental (MetLife), and vision (Superior Vision) insurance.

401(k) with company match

Employee Stock Ownership Plan (ESOP)

Employer-paid Life insurance, short-term and long- term disability insurance.

Eligibility for coverage is subject to plan terms and applicable waiting periods.

120 hours of PTO and paid holidays

Opportunity for advancement and career growth

Wellness Program

Requirements:

Who You Are:

Education:

Associate's degree in Information Technology or related field with 1 to 2 years of IT Help Desk experience

Or an Associate's degree can be substituted with:

3 to 4 years of IT Help Desk experience with one or more industry certifications (A+, Net+, Sec+, Microsoft Fundamentals

Cert(any), CCNA)

Knowledge:

Computer hardware, software, and Windows installation and troubleshooting

Computer networks, network administration, and network installation (Unifi and Mikrotik a plus)

E-mail Systems (Microsoft 365), AV, Spam Filters, and Basic Active Directory

VoIP device configuration, deployment, and troubleshooting (3Cx a plus)

Use of documentation and remote management tools. (Hudu and ConnectWise a plus)

Skills:

Ability to install and configure computer hardware, software, and networks

Analytical and problem-solving skills

The ability to prioritize tasks and make decisions effectively

Effective verbal, presentation, and listening skills

Effective written communication skills

Stress management skills

Time management skills

Ability to lift a max of 50#, lift and carry max of 20#; unrestricted walking and standing

Work Environment:

This job operates in a professional office environment with routine use of standard office equipment such as computers, phones, photocopiers, etc. Travel is necessary on an occasional basis (0-25%).

AGI Industries, Inc. is an equal opportunity employer in all hiring and employment practices.

PId890ae3a6c69-5404

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