Clinical Education Specialist

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Job description

Clinical Education Specialist

The Clinical Education Specialist is responsible for developing educational materials as well as facilitating the scheduling and, at times, providing established staff with training related to core and market-specific clinical processes and programs impacting Clinical Operations. Educational materials to be created and implemented may include, but are not limited to, new market implementations, newly created clinical operations processes, technology enhancements, clinical program enhancements, and revisions to existing processes.

The Clinical Education Specialist will also be accountable for Clinical Operations educational material documentation management. This is inclusive of creating a template or outline for all job aids, powerpoints, cheat sheets, and other materials for a cohesive look and feel as well as development and ongoing maintenance of these documents.

Why is this role critical?

The Clinical Education Specialist role is critical to Upward's Clinical Operations Team's ability to effectively educate field staff of ongoing changes as well as maintain proper document artifacts for day-to-day operations. The Clinical Education Specialist will serve as the point person to finalize all materials developed and deployed to existing staff related to core or market-specific clinical process and programs. This colleague will work extensively with Clinical Program Specialists, Process Analysts, Quality, and Clinical Excellence team to effectively implement changes through change communications or trainings for best adoption. This colleague will also partner on an ongoing basis with the new hire onboarding training team to ensure changes are communicated and embedded into their new hire materials as applicable. Additionally, ongoing document management has become key to allowing for a self-serve environment for field staff to find the materials they need quickly.

The ideal candidate is flexible and willing to work in an early-stage company with the expectation that the scope of services and initiatives will evolve. This will be a dynamic environment that requires flexibility, dedication, and commitment to improve care for underserved populations.

Responsibilities:

• Collaborates with inter-departmental staff to act as a change agent through effective implementation of materials
• Proactively works with operational leadership to ensure education is disseminated appropriately
• Supports the Clinical Process Excellence Team's strategic plans through collaboration to develop and implement clinical program and process educational materials
• Create a template for the Clinical Excellence team's program overview powerpoints, new market implementation powerpoints for field staff, associated job aids, cheat sheets, and other materials promoting field staff education
• Develop education in an easily digestible format utilizing a combination of visuals and words to effectively communicate the end goal
• Utilize clinical protocols, as defined by our Clinical Excellence department, to create clinical educational programs to facilitate the proper care team knowledge of Upward Health's defined clinical best practices for disease management
• May assist in training new employees
• Collaborate with HR training department for new hire onboarding maintenance through changes
• Provide hands-on learning through demos of applications and processes when applicable
• Be a resource to field staff for questions related to programs and processes and either direct to the associated educational materials to resolve or connect them to the appropriate Clinical Process Excellence team member
• Update and maintain job aids and other educational materials as changes occur and ensures SharePoint remains up to date
• Create and maintain a document management system to keep an audit trail of all changes made to educational materials
• Develop expert knowledge of company people, process, and technology to assist in the development of materials as well as properly direct questions to the most appropriate colleague
• Cultivates a strong internal culture designed around relationships and collaboration
• Build relationships with all stakeholders to advance key company priorities

Required Qualifications/Skills

• Bachelor's degree in Business, Education, Public Health, Clinical degree, or equivalent
• 3+ years training development and facilitation
• Previous experience in document management
• Strong ability to tailor educational materials to variety of end users including Community Health Workers, Peer Support Specialists, Field Operations Managers, Care Navigators, Nurses, and Providers
• Excellent written, computer, and oral communication skills and ability to collaborate with various stakeholders
• High proficiency in Word and PowerPoint including adding graphics to enhance learning
• Ability to manage own time and prioritize tasks
• Strong attention to detail
• The high sense of urgency and can-do attitude required for a role at a rapidly growing company

Preferred Qualifications/Skills

• Master's degree in Business Administration or Public Health
• Certified Health Education Specialist
• Previous experience in developing training programs or document management systems from the ground up
• Training development and facilitation experience specifically in the healthcare field

Upward Health is proud to be an equal opportunity/affirmative action employer. We are committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce.

This job description is a general outline of duties performed and is not to be misconstrued as encompassing all duties performed within the position.

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