Enterprise Service Desk Specialist with Security Clearance

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Job description

Job Description
As an Enterprise Service Desk Specialist you will play a critical role in supporting the one of the world's largest IT networks NMCI (Navy Marine Corps Intranet). This Service Desk play an integral role in the NGEN SMIT contract providing Marine Corps End Users with appropriate, timely, and reliable IT support to ensure mission readiness. Top Skills' Details
Non negotiables: Completed and valid Security+CE+; at-least an Interim Secret Clearance client can only take so many interim clearances at any given time full clearance adjudication preferred
1.) 0-4 Years of IT Experience (Mid-level analysts are accepted with 0 YRS experience; Sr. Level Analyst must have 3-4 YRS experience A Bachelors Degree can be used in lieu to replace 4 YRS of experience)
2.) Openness and Willingness to support an in-bound service desk/ call center operation
3.) Experience with ITSM (Ticketing System) Not required Responsibilities fall into 3 categories:
1.) Tier 1 Support:
Serve as the initial point of contact for IT-related problems.
Provide phone and online support to users.
Perform troubleshooting and resolve technical issues.
Follow escalation protocols as necessary. 2.) Health and Status Monitoring:
Monitor the health and status of the networks.
Document and communicate outage information to co-workers and customers. 3.)Ticket Management:
Execute scripts.
Open and close tickets.
Correlate events and incidents for management of Information Technology (IT) services. Common Tasks Could include:
Password resets within Active Directory, Internet Browser troubleshooting, Layer 1 Network Connectivity Troubleshooting, DNS/IP address troubleshooting, Root Cause analysis of on-going issues, Email/Exchange issues, application install/ troubleshooting, Printer/Network Drive mapping, telephony issues, desktop workstation issues, etc. Additional Skills & Qualifications
Outside of clearance, certification, and skill set candidates must be aware that they are stepping into a "call center", "Help Desk", "Service Desk oriented role. They will be required to be in office, at desk, in call que taking incoming end user calls. Employee Value Proposition (EVP) 1.) Starting I.T. Career: The MCCOG ESD is a great starting point for entry level candidates or can be a stable option for more experienced candidates 2.) Above Market Pay: Due to SCA requirements the all in hourly rate is $30.84/HR 3.) Career Path: by completing additional certifications such as the MS900 we are able to help consultants move into other positions on contract such as IT support, Cyber Ops, NetOps, or SysOps Work Environment
Site: 2000 Opelousas Ave. New Orleans, LA 70114 - Marine Forces Reserve is the headquarters command for approximately 40,000 drilling Selected Reserve Marines and 184 Reserve Training Centers located throughout the United States. Work Environment: NOLA serves as the alt desk to Kansas City MO where most leadership sits. NOLA has a total of 30 Service Desk Specialist and a total of 143 total analyst. VTC connects KCMO and NOLA, Call que/cubical environment Business Drivers/Customer Impact
The Enterprise Service Desk provides Mission Readiness and Operational Efficiency to Marine throughout the world. Why is the position open(provide details)
Promotion/Attrition External Communities Job Description
TEKsystems is seeking an Enterprise Service Desk Specialist to support a federal customer. Qualified candidates will have 0-4 years of experience in IT support an active or interim secret clearance and Security+CE Benefit Information Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

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