Desktop Support/ PC Refresh

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Job description

Job Title: Desktop Support/ PC Refresh

Location: Bangor, ME

Mode: Contract

Job Description:

• The technology support specialist provides onsite IT support at a customer site. This position is responsible for a wide variety of hardware, software, application, and as a Service technologies throughout the healthcare system.

• This function includes support to incident break/fix, service request fulfillment, deployments, upgrades, hardware lifecycle management, and collaborative work with other tier II and III IT and shared services teams throughout the organization as the boots on the ground resource.

Primary Responsibilities and Competencies:

• Provide customer service support to both internal users, external customers, and vendors.

• Install, deploy, troubleshoot, repair, maintain, and lifecycle hardware and software throughout the organization.

• Maintains detailed and accurate records in workload management, asset management, and administrative applications.

• Provides tier I and II support in all areas of the organizational service portfolio.

• Provides excellent customer service to all levels of employees including customers, peers, and leadership.

• Accurately follows documentation and checklists to ensure efficiency and consistency.

• Participates and engages in team meetings, team building activities, and other opportunities to strengthen the department.

• Communicates in a professional, positive and timely manner in person, on the phone, and via electronic means.

• Uses routine troubleshooting methodologies that provide efficient, effective resolution and minimize impact to the customer.

• Self-directed once assigned work and functions with considerable independence.

• Shows an interest in learning more advanced aspects of the functional skills.

• Actively maintains a level of self-study related to technology and customer service.

• Able to communicate with the customer in non-technical terms so the users can understand.

Qualifications:

• Associate degree in relevant field with 4 years technical support experience or 6 years of technical support experience in lieu of a degree.

• Experience with the deployment, repair and maintenance of computer hardware such as workstations, laptops, IP phones, smartphones, tablets, printers, copiers, and scanners.

• Experience with the deployment, repair and maintenance of software such as the Microsoft Office Suite and Windows operating systems.

• Familiarity with general networking and customer/server concepts.

• Ability to lift 40 lbs, work in an environment of varying temperatures, ability to navigate within buildings/units/floors, and travel throughout the service delivery area with a reliable mode of transportation

VDart Group, a global leader in technology, product, and talent management, empowers businesses with comprehensive solutions through our four distinct, industry-leading business units. With a diverse team of over 4,000 professionals across 13 countries, we deliver strong results across various industries, including Fortune 500 companies.

Leveraging our deep expertise as a global provider of resources and solutions, we serve a wide range of industry verticals, including BFSI, Automotive, Healthcare, Mobility, Energy, Life Sciences, Manufacturing, Consumer Industries, and Technology.

With over 16 years of experience, VDart has evolved to meet the needs of leading technology brands, placing and training more than 20,000 professionals and shaping the industryand;s future.

Our continuous reinvention, providing resources for IT solutions and unique digital solutions, has positioned us as a top growth leader in digital talent management and technology consulting.

Committed to People, Purpose, Planet, we prioritize social responsibility and sustainability, as evidenced by our EcoVadis Bronze Medal Certification and participation in the UN Global Compact.

Our dedication to delivering strong results has earned us recognition as a trusted advisor for businesses seeking to drive innovation and growth, including many Fortune 500 companies.

Join our network! Partner with VDart Group to leverage our global network, industry expertise, and proven track record with a diverse clientele.

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