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Business Support Specialist

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2024-09-29 22:43:20

Job location Westbrook, Maine, United States

Job type: fulltime

Job industry: I.T. & Communications

Job description


is seeking hire a Business Support Specialist for our client in Westbrook, ME!
Benefits Available!
Weekly Pay!
$22.68/Hour

Shift Details: 9:00am to 6:00pm

Description:

TOP (3) REQUIRED SKILLSETS:
Strong attention to detail
Ability to navigate multiple apps/software systems and use excel with a large data set.
Financial background

NICE TO HAVE SKILLSETS:
Ability to quickly shift priorities and meet deadlines within a changing, fast-paced environment
Experience with SAP/Excel/Salesforce
Self-Motivated and solutions driven
Customer service experience

ADDITIONAL NOTES:
This role will be assisting the team with a large business priority project which includes validating 4k+ lines of data within 3-4 systems, then will move into a role of customer service to assist with the change in invoicing and processing contracts and billing needs.

Evet - migrating their billing system into Client billing system
Large project is actively happening from now until the end of the year.
Processing contracts
Customer facing billing questions and request.
High volume inboxes
Strong attention to detail
Familiar with processing contracts
Triage items that are priority
Ambiguity - teams grows and changes rapidly
financial background preferred
Some SAP would be helpful

What are they doing with the contracts?
Validating contracts
Creating invoices from the contracts
Accurate customer billing
Processing contracts from sales into the product
Extended Hours: project work, sometimes end of month or end of quarter, but will have notice

In This Role You Will:
Gather, analyze and report on data.
Identify, evaluate and implement system, process or procedure improvement opportunities.
Analyze, develop and implement process changes to provide improvement in work flow, operational procedures and other related business areas.
Participate in projects to implement initiatives; identify project opportunities; generate ideas and solutions.
Communicate with related areas to coordinate work.
Potentially lead work activities of others, coordinate daily activities and provide training, coaching and guidance.

What You Need to Succeed:
Data gathering and analytical ability
Process improvement skills
Excellent interpersonal skills.
Project management ability.
Strong verbal and written communication skills.
Ability to work both individually and as a team player.
PC skills, including Microsoft Office.
You meet the physical requirements that go with working as a Customer Support Specialist - Extensive sitting, phone and computer use
Capable of standing continuously for up to 2 hours
Extend and reach with hands and arms and use hands and fingers
Occasionally required to climb, balance, bend, stoop, kneel or crouch
May be required to lift, move and carry up to 50 pounds
Specific vision abilities required include close vision, color vision, depth perception, and the ability to adjust focus
Hearing acuity sufficient to effectively communicate with customers and Employees via telephone and in person
Ability to communicate verbally on phone and in person
Fluency in the English language
Extended hours may be required.

Inform a friend!

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