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Customer Facing Senior Manager GW - TS/SCI Poly Required with Security Clearance

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Emtak LLC

2024-10-03 21:38:34

Job location Annapolis Junction, Maryland, United States

Job type: fulltime

Job industry: I.T. & Communications

Job description

Customer Facing Senior Manager GW - TS/SCI Poly Required Annapolis Junction, MD Information Technology Apply Now The Customer Facing Senior Manager shall have the following responsibilities: Leadership and Team Management: o Lead a team of digital services engineers and administrators, providing guidance, mentorship, and support. o Foster a culture of collaboration, innovation, and continuous improvement within the team. Service Delivery Management: o Oversee the end-to-end delivery and operational management of customer-facing enterprise IT services. o Ensure service levels meet or exceed agreed-upon metrics and KPIs, addressing any deviations promptly. Strategic Planning and Execution: o Develop and implement strategies to optimize service delivery, enhance efficiency, and improve customer satisfaction. o Collaborate with stakeholders to align digital services with business objectives and technological advancements. Technical Expertise and Solution Design: o Provide technical leadership in the design, implementation, and maintenance of IT services including VDI, desktop imaging, patching procedures, SharePoint solutions, web services, Active Directory, and Exchange. o Stay abreast of industry trends and best practices to recommend and implement innovative solutions. Customer Relationship Management: o Act as the primary point of contact for key customer engagements, ensuring clear communication and alignment of expectations. o Proactively manage customer relationships, addressing feedback and resolving issues in a timely manner. Budget and Resource Management: o Manage financial resources, including budget planning and cost control measures. o Optimize resource allocation to maximize operational efficiency and service delivery excellence. Mandatory Skills: Ability to collaborate effectively across departments and with external stakeholders Customer focused and result oriented Demonstrated experience in team leadership, strategic planning, and project management Excellent communication and interpersonal skills Senior Level Management Strong analytical and problem-solving abilities, with a keen attention to detail Strong technical background with expertise in enterprise IT services No degree + 25 years experience OR Bachelor's Degree (Information Technology Systems Management, IT/Computer Science, Other) + 20 years experience CompTIA Security+ CE required within 6 months of start date TS/SCI with FS Poly Desired Skills: Information Technology Infrastructure Library (ITIL) V3 knowledge PMP Apply Now

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