Customer Service Specialist - TS/SCI with Poly with Security Clearance

---

Job description

REQ#: RQ184500 Public Trust: None Requisition Type: Regular Your Impact Own your opportunity to serve as a critical component of our nation's safety and security. Make an impact by using your expertise to protect our country from threats. Job Description Customer Service Specialist II Seize your opportunity to make a personal impact as a Customer Service Specialist II supporting our client. GDIT is your place to make meaningful contributions to challenging projects and grow a rewarding career. At GDIT, people are our differentiator. As a Customer Service Specialist II you will help ensure today is safe and tomorrow is smarter. Our work depends on Customer Service Specialist II joining our team to provide support via the telephone, chat, and/or email to our customers and/or technicians to ensure tickets are tasked and routed to the correct queues. Validates work request for completeness, accuracy, compliance to established standards. Verifies appropriate work authorization has been obtained by the client and company. Gathers and enters information into databases in accordance with established procedures HOW A CUSTOMER SERVICE SPECIALIST II WILL MAKE AN IMPACT
• Provides support via the telephone, chat, and/or email to our customers and/or technicians to ensure tickets are tasked and routed to the correct queues. • Validates work request for completeness, accuracy, compliance to established standards. • Prioritize and assign daily work/tasks based on Quality of Service, remaining SLA times, priority tasking, and first-in, first-out. • Escalate problems or tickets to higher level management when required and/or necessary. WHAT YOU'LL NEED TO SUCCEED:
• Education: High School Diploma/GED
• Required Experience: 1+ years of related experience • Security Clearance Level: TS/SCI w/Poly
• Required Skills and Abilities: communication and problem solving • Location: On Site • US Citizenship Required • Shift: M-F Day GDIT IS YOUR PLACE:
• 401K with company match
• Comprehensive health and wellness packages
• Internal mobility team dedicated to helping you own your career
• Professional growth opportunities including paid education and certifications
• Cutting-edge technology you can learn from Work Requirements Years of Experience 1 + years of related experience may vary based on technical training, certification(s), or degree Certification None - None Travel Required Less than 10% Citizenship U.S. Citizenship Required Salary and Benefit Information The likely hourly rate for this position is between $29.75 - $40.25. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range. View information about benefits and our total rewards program. About Our Work We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology. GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.

<!– job description page –>