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Information Systems Sr. Manager with Security Clearance

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CyberCore Technologies

2024-09-21 14:36:02

Job location Annapolis Junction, Maryland, United States

Job type: fulltime

Job industry: I.T. & Communications

Job description

The Information Systems Sr. Manager will; Description Manages employees engaged in providing information system solutions and technical support in one or more functional areas. Senior Remote Operations Manager responsible for the oversight of the following teams User Account Management team Tier 2 Remote Support team COE (Center Of Excellence) Remote Support team TPAM (Elevated Access Multi Factor Authentication) Support team Problem Management Deputy to Operations Director providing back up support to the following teams Availability Management Change Management Service Delivery Enterprise Management Escalation point for all teams within Operations Framework for assistance with complex issues Approve all ServiceNow tickets for requests for Operations employees Monitor SLAs and adjust team posture to improve performance as needed Monitor Staffing Levels against SLA performance and recommend changes as needed Worked directly with Program Management Office to resolve operational and customer impacting issues Provide backup coverage for Operations Framework Director Recommended opportunities for new automations as well as enhancements to existing Demonstrated experience in team leadership, strategic planning, and project management Senior Level Management Strong technical background with expertise in enterprise IT services Ability to collaborate effectively across departments and with external stakeholders Excellent communication and interpersonal skills Required Qualifications: Twenty (20) years of experience as an SE in programs and contracts of similar scope, type and complexity is required. Demonstrated experience in planning and leading Systems Engineering efforts is required. Bachelor's degree in System Engineering, Computer Science, Information Systems, Engineering Science, Engineering Management, or related discipline from an accredited college or university is required. Five (5) years of additional SE experience may be substituted for a Bachelor's degree. Active TS/SCI Clearance with Polygraph required Equal Employment and Diversity CyberCore has, on many occasions, expressed support and commitment to the principles of diversity and equal employment opportunity. It is CyberCore's policy to recruit, hire, train, and promote individuals, as well as administer all personnel actions, without regard to race, color, national or ethnic origin, pregnancy, age, religion, disability status, sex, sexual orientation, gender identity and expression, veteran status, genetic information or any other characteristic protected under applicable federal or state law. CyberCore will not tolerate unlawful discrimination and any such conduct is prohibited. CyberCore is committed to ensuring that CyberCore's workforce and volunteers reflect America's diverse population. CyberCore knows that such diversity will enrich the company with the talent, energy, perspective and inspiration we need to achieve our mission.

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