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Queue Coordinator II with Security Clearance

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Flash Technology Group LLC

2024-09-21 12:36:32

Job location Annapolis Junction, Maryland, United States

Job type: fulltime

Job industry: I.T. & Communications

Job description

Fully Cleared Queue Coordinator II needed! Must have current polygraph to be considered for the job. Late DAY hours! Sun-Thurs., 2 PM - 10PM Key Responsibilities: •Provide technical assistance and telephonic support for Remote Monitoring to Intel Customers. • Maintain documentation of problems and meet Service Level Agreement. Requirements for calls answered and resolved. • Help provide technical assistance and support for Workflow Management services. • Monitor and support ticket workflows. • Review, assign, reconcile and support the management of tickets throughout their lifecycle • Help coordinate with IT service providers and communicate outages and plans for recovery REQUIREMENTS a+ or security + cert preferred High School and 4 years of customer service experience required. OR BS and one year of Help Desk experience. Apply directly to or send resume to . Competitive Benefits Package! 6% 401K Match! Generous Referral Bonuses Education Reimbursement!

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