Queue Coordinator- TS/SCI w/ POLY with Security Clearance

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Job description

REQ#: RQ186883 Public Trust: None Requisition Type: Regular Your Impact Own your opportunity to serve as a critical component of our nation's safety and security. Make an impact by using your expertise to protect our country from threats. Job Description Customer Service Specialist II Seize your opportunity to make a personal impact as a Customer Service Specialist I. GDIT is your place to make meaningful contributions to challenging projects and grow a rewarding career. At GDIT, people are our differentiator. As a Customer Service Specialist I you will help ensure today is safe and tomorrow is smarter. HOW A CUSTOMER SERVICE SPECIALIST I WILL MAKE AN IMPACT
• Provides support via the telephone and/or Internet to resolve routine issues and respond to customer inquiries GDIT is looking for a Queue Coordinator who holds TS/SCI (poly preferred or must obtain) for a full time position, located in Annapolis Junction, MD. Program overview GDIT is the first point of contact for IT problem resolutions helping to increase user satisfaction, reduce resolution time, and consolidate and standardize remote and in-field customer support at the enterprise level. Essential job functions Takes and processes transactions by telephone, internet, and correspondence from customers and representatives.
Enters and maintains database records of customer profiles and prepares and maintains status reports.
Acts as liaison for customers.
Maintains knowledge of company products and customer service processes. Performs proper vetting of customer requests, to ensure all required information is obtained.
Routes customer requests to correct department and assigns them to the appropriate technician in a timely manner.
Provides administrative support to technicians to ensure seamless service for the customer. Qualifications: High School Diploma and 1+ yr related experience TS/SCI active clearance (Poly preferred or must obtain) Security+CE requirement 9.1 requirement (ITIL, A+, HDI-CSR, MS 365 cert) or must obtain within 120 days of starting position Queue Management/Coordination experience is desired Day Shift 10am to 6pm GDIT IS YOUR PLACE:
• 401K with company match
• Comprehensive health and wellness packages
• Internal mobility team dedicated to helping you own your career
• Professional growth opportunities including paid education and certifications
• Cutting-edge technology you can learn from Work Requirements Years of Experience 1 + years of related experience may vary based on technical training, certification(s), or degree Certification CompTIA - Security+ CE - CompTIA Travel Required None Citizenship U.S. Citizenship Required Salary and Benefit Information The likely hourly rate for this position is between $21.25 - $28.75. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range. View information about benefits and our total rewards program. About Our Work We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology. GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.

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