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Tier 2 Field Support Technician - System Administrator - Level 2 with Security Clearance

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Carson Solutions, LLC

2024-09-21 02:38:52

salary: 107000.00 US Dollar . USD Annual

Job location Annapolis Junction, Maryland, United States

Job type: fulltime

Job industry: I.T. & Communications

Job description

DUTIES AND RESPONSIBILITIES Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software.
Applies basic diagnostic techniques to identify problems, investigate causes, and recommend solutions.
Provides remote support access through desktop mirroring and other remote access applications for worldwide sites.
Identify, investigate, resolve, and follow-up on problems brought to the helpdesk by users of cloud infrastructure.
Modifies, moves, and installs new equipment.
Performs technical tasks and provides site support.
Performs integrity testing and interviews customers to gather information about problems.
Will interface with our Tier 2 technical support team and our Availability Management team to escalate any issues that require additional assistance to resolve.
Will perform Data Transfer Agent requests to transfer files between networks. REQUIREMENTS & EXPERIENCE TS/SCI CLEARANCE WITH FS POLY REQUIRED Mandatory Skills: Hardware Installation
Installation Maintenance
Maintenance & Repair
Microsoft Software Applications
Microsoft Windows System Administration
Remote Desktop Administration
Technology Knowledge Education: HS/GED w/10 years of experience Bachelors w/5 years of experience CompTIA Security+ CE Salary: The likely salary range is up to $107K . This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range. GWGES-0105

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