Windows Desktop Engineer with Security Clearance

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Job description

Description Advanced Technical Support: Provide third-level support for Windows desktop issues escalated from Tier 1 and Tier 2 support teams. Diagnose and resolve complex hardware and software problems. Perform root cause analysis for recurring issues and implement permanent fixes. System Maintenance and Optimization: Ensure the stability, security, and performance of Windows desktop systems. Apply patches, updates, and configuration changes to maintain compliance and security standards. Incident and Problem Management: Manage and resolve high-priority incidents and problems within SLAs. Document resolutions and create knowledge base articles to improve future support processes. Conduct post-incident reviews to identify improvements. Collaboration and Project Support: Work with cross-functional IT teams on projects, providing expertise on Windows desktop environments. Assist in the design and implementation of new technologies and solutions. Participate in planning and execution of system upgrades and migrations. User Support and Training Provide guidance and training to Tier 1 and Tier 2 support staff. Assist end-users with complex technical issues and provide advanced troubleshooting. Documentation and Reporting: Maintain accurate and up-to-date documentation of system configurations, procedures, and support issues. Generate reports on system performance, incident resolution, and other metrics as required. This role may require occasional evening or weekend work to perform maintenance or resolve critical issues. On-call support may be required. 8-hour shifts (Mon-Fri). On-call support may be required. Mandatory Skills: Advanced troubleshooting skills and ability to diagnose complex issues. Excellent communication and interpersonal skills Experience with endpoint security solutions. Experience with scripting and automation (e.g., PowerShell). Experience with system imaging, deployment, and management tools (SCCM, MDT). Familiarity with cloud services and integration (e.g., Microsoft Azure). Knowledge of ITIL framework and best practices. Proficiency with Active Directory, Group Policy, and network configurations. Strong documentation and organizational skills. Strong understanding of hardware components, peripheral devices, and drivers. Windows operating systems (Windows 10, Windows 11) and related technologies. Required Qualifications: Fifteen (15) years of experience as an SA in programs and contracts of similar scope, type, and complexity are required. Bachelor's degree in a technical discipline from an accredited college or university is required. Five (5) years of additional SA experience may be substituted for a Bachelor's degree. Active TS/SCI Clearance with Polygraph required Candidate shall have appropriate certification in compliance with the requirements of the CompTIA Security+ CE Equal Employment and Diversity CyberCore has, on many occasions, expressed support and commitment to the principles of diversity and equal employment opportunity. It is CyberCore's policy to recruit, hire, train, and promote individuals, as well as administer all personnel actions, without regard to race, color, national or ethnic origin, pregnancy, age, religion, disability status, sex, sexual orientation, gender identity and expression, veteran status, genetic information or any other characteristic protected under applicable federal or state law. CyberCore will not tolerate unlawful discrimination and any such conduct is prohibited. CyberCore is committed to ensuring that CyberCore's workforce and volunteers reflect America's diverse population. CyberCore knows that such diversity will enrich the company with the talent, energy, perspective and inspiration we need to achieve our mission.

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