Lead, Point of Sale Operations

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Job description

Values & Innovation

At Under Armour, we are committed to empowering those who strive for more, and the company's values - Act Sustainably, Celebrate the Wins, Fight on Together, Love Athletes and Stand for Equality - serve as both a roadmap for our teams and the qualities expected of every teammate.

Our Values define and unite us, the beliefs that are the red thread that connects everyone at Under Armour. Our values are rallying cries, reminding us why we're here, and fueling everything we do.

Our pursuit of better begins with innovation and with our team's mission of being the best. With us, you get the freedom to go further - no matter your role. That means developing, delivering, and selling the state-of-the-art products and digital tools that make top performers even better.

If you are a current Under Armour teammate, apply to this position on the
Internal Career Site Here.

Purpose of Role

Under Armour is seeking a POS Operations Lead responsible for overseeing the end-to-end point-of-sale (POS) technology solutions and ensuring they support the overall business objectives in a seamless, consumer-first way. This role works closely with the IT, Retail Operations, and DTC Leadership teams to ensure the effective implementation and optimization of POS systems across all stores. The POS Operations Lead will focus on driving operational efficiencies, enhancing the in-store customer experience that blends DTC Channels, and ensuring POS technology aligns with current and future retail strategies.
This role blends a strong understanding of retail operations with a deep knowledge of consumer experience and technology to improve store-level efficiencies and enhance the overall customer experience.

Your Impact

POS System Management & Optimization:
Lead the management and continuous improvement of the POS systems, ensuring they meet the operational and experiential needs of both the business and the consumer.
Collaborate with IT and external vendors to maintain, test, troubleshoot, and upgrade POS software and hardware, ensuring minimal disruption to store operations.
Stay ahead of technological advancements, trends, and innovations in retail POS, implementing best practices and emerging technologies.
Work closely with store teams to identify pain points, areas of inefficiency, and opportunities to streamline checkout and transaction processes.
Serve as the POS subject matter expert (SME) for internal stakeholders across Retail Operations, IT, Finance, and Marketing, aligning POS initiatives with overall business goals.
Customer Experience Focus:
Own and enhance the cashier service experience across all store locations, ensuring friendly, efficient, and seamless transactions of service excellence that positively impact the overall customer journey.
Track and report on metrics such as NPS scores, customer feedback, and transaction efficiency to assess the effectiveness of cashier service improvements and their impact on store performance.
Ensure the POS technology enhances the in-store customer experience by reducing transaction time, improving accuracy, and enabling flexible payment options.
Collaborate with Store Operations teams to design processes that create a frictionless checkout experience, reducing queue times and optimizing staff performance.
Gather feedback from store teams and customers to identify opportunities for improving the checkout process and address any customer pain points related to POS interactions.
Retail Technology Integration:
Partner with cross-functional teams to integrate the POS system with other key retail technologies (e.g., inventory management, CRM, payment systems) to create a seamless ecosystem.
Ensure alignment between the POS system and mobile/digital commerce initiatives, such as mobile purchases, loyalty programs, ship to consumer, and contactless payments.
Monitor and analyze data from the POS system to provide actionable insights to Retail Operations and leadership for improving labor efficiency, customer experience, and overall store performance.
Project Management & Implementation:
Lead the planning and execution of POS system rollouts, upgrades, and enhancements across multiple store locations, ensuring timelines, budgets, and quality standards are met.
Create and manage comprehensive training programs for store teams on new or updated POS technology, ensuring user adoption and smooth transitions.
Develop and maintain documentation on POS systems, processes, and troubleshooting guides.
Qualifications

Proven experience managing POS systems across multi-store operations, with a track record of implementing system upgrades and improvements.
Strong project management experience, particularly in rolling out technology solutions in a retail environment.
Strong understanding of retail operations and how POS customer service and technology supports business objectives.
Proficiency in retail software, POS systems, and technology stacks.
Excellent problem-solving skills with a focus on efficiency and customer service.
Ability to lead and influence cross-functional teams, driving collaboration and results.
Strong communication and presentation skills, with the ability to translate complex technical details into actionable insights for non-technical stakeholders.
Attention to detail, with the ability to handle multiple projects simultaneously.

EDUCATION AND/OR EXPERIENCE:
BA/BS from a 4-year program.
8+ years of retail and/or customer service experience preferred.
Corporate retail operations experience preferred.

Requirements

WORKPLACE LOCATION
Location: This individual must reside within commutable distance to our Baltimore, MD office.
Return To Work Designation: 3 days a week in-office, the remainder of work week remote.
Travel: 5-10% of the year

Physical Requirements

Base Compensation

$100,721.00 - $138,492.20USD
Most new hires fall within this range and have the opportunity to earn more over time. Initial placement within the salary range, however, is based on an individual's relevant knowledge, skills and experience for the position. UA is committed to helping our teammates succeed and advance in their careers. Base salary is only one component of our competitive Total Rewards package.
Benefits & Perks

Paid "UA Give Back" Volunteer Days: Work alongside your team to support initiatives in your local community
Under Armour Merchandise Discounts
Competitive 401(k) plan matching
Maternity and Parental Leave for eligible and FMLA-eligible teammates
Health & fitness benefits, discounts and resources- We offer teammates across the country programs to promote physical activity and overall well-being

Our Commitment to Diversity

At Under Armour, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion or belief, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, family or paternal status and any other characteristic protected by applicable law. Under Armour believes that diversity and inclusion among our teammates is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. Accommodation is available for applicants with disabilities upon request.

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