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Availability Manager with Security Clearance

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Tech USA

2024-11-05 21:37:22

Job location Fort George G Meade, Maryland, United States

Job type: fulltime

Job industry: I.T. & Communications

Job description

Manages operational management team and service delivery staff to ensure service levels and objectives are met. Implements operations improvements to meet established objectives across multiple facilities. Facilitates customer relationship and satisfaction while ensuring adherence to company policies and processes. Investigates matters of significance, recommends and implements appropriate course of action. Coordinating with multiple teams to include high level briefings to client and senior leadership. This role requires high level, time sensitive, decision making, while supporting a high profile large Government client. Once service is restored, root cause analysis is completed, to ensure similar outages do not re-occur

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