IT Field Support Specialist 2 with Security Clearance

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Job description

The Hardware Technician provides Tier 2 and 3 on-site and remote supports for computer workstations, servers, printers, peripherals, and teleconferencing equipment. Conducts sites surveys; assesses and documents current site configuration and user requirements. Analyzes existing requirements and prepares specifications for hardware acquisitions. Develops hardware installation schedules. Prepares drawings documenting configuration changes at each site. Prepares site installation and test reports. Trains site personnel in proper use of hardware. Builds specialized interconnecting cables. Troubleshoot, repair, and test computer workstations, servers, printers, peripherals, and teleconferencing equipment Install and configure computer workstations, servers, printers, peripherals, and teleconferencing equipment and associated cabling Maintain government and/or vendor-manufactured fiber optic modems, multiplexer, fiber optic/Ethernet cables & telephone systems Follow standard operating procedures for the Connectivity Operations Team, including the use of ticketing systems and documentation Support network upgrade projects or initiatives Support end-user connectivity needs Requirements Required Skills, Experience, and Education:Minimum education and experience level: High School/GED with seven (7) years of experience. Equivalent education and experience: Associate's degree and five (5) years of experience. Must have one of the following 8570 certifications: A+ CE, NET+ CE, SSCP Highly skilled in installing, repairing and troubleshooting computer hardware and peripherals. Well-versed in installing windows, software, applications, antivirus and patches
Demonstrated ability to read and understand technical manuals and schematics
Expertise in Microsoft Office Applications (Word, Excel, PowerPoint and Access)
Able to manage time and priorities effectively
Able to work efficiently with minimal supervision
Proficient in working with end-users remotely
Demonstrated expertise in Microsoft Windows 7 and 10
Familiar with Active Directory security and policies
Excellent analytical and problem solving skills
Must be able to drive company vehicle.
Must be available to work an 8 hour shift between the hours of 6am-6pm, as determined by management.
Must be able to lift up to 50 pounds. The usual and customary methods of performing the job's functions require the following physical demands: Significant lifting, carrying, pushing, and/or pulling; some stooping, kneeling, crouching, and/or crawling; periodic work in tight areas. Required Clearance:Candidate must have a TS/SCI polygraph clearance Benefits PTO: Our variable PTO plan lets you decide the amount that's best for you. Choose as few as 2 weeks or as much as 6 weeks. Holidays: 10 annually 401k: 5% Company match; fully-vested from Day 1 Quarterly Bonus: Totaling 2.5% of your base salary annually Pay for any extra hours in cash or comp time Pay for unused holidays or comp time Training Budget: Up to 5,250 annually Cell Phone/Internet Allowance: Monthly reimbursement up to 75 Gym/Health Club Membership: Monthly reimbursement up to 50 Personal Technology Allowance: Up to 500 annually Cool Logo Wear: At least 100 annually Health Insurance: Provided through CareFirst Blue Cross/Blue Shield. Three plans to choose from - HSA Silver, HMO Platimun, PPO Platimum. FiveTwelve covers 80% of the premium for employees and their dependents. Dental and Vision Insurance: Provided through CareFirst Blue Cross/Blue Shield. FiveTwelve covers 100% of the premium for employees and their dependents. Short Term and Long Term Disability: FiveTwelve pays 100% of premium Referral Bonus: Up to 10,000 for fully-cleared referrals

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