System Administration (ServiceNow) with Security Clearance

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Job description

Recro gets its name from the Latin for "Re-invent", which is exactly what we aim to do. We transform our clients' operations through holistic full-stack solutions. Each client's needs are individually met, resulting in tailored solutions that work for the present and well into the future. Many of our staff hold high-level United States Government security clearances, and our experience across sectors brings you a unique advantage. Recro leadership strongly believes in putting our people first. We focus on hiring passionate individuals and seek to remove barriers and enable our personnel to deliver. We are experienced in Consulting, Analytics, Digital Solutions, Software Development, Cloud, Cloud-Native, and Cyber Security. Currently, Recro is seeking a motivated, career and customer oriented System Administrator (ServiceNow), to join our team in Ft. Meade, MD. Clearance TS/SCI (FS Poly) Job Overview: Provides support for implementation, troubleshooting and maintenance of information Technology (IT) systems.
Manages IT system infrastructure and any processes related to these systems.
Provides support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.
Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis, and resolution of problems.
Provides support for the escalation and communication of status to agency management and internal customers.
Provides support for the dispatch system and hardware problems and remains involved in the resolution process.
Configures and manages UNIX, Linux and Windows operating systems and installs/loads operating system software, troubleshoots, maintains integrity, and configures network components along with implementing operating
systems enhancements to improve reliability and performance. Responsibilities: Provide support for implementation, troubleshooting and maintenance of IT systems
Manage the daily activities of configuration and operation of IT systems
Provide Tier 1 (Help Desk) problem identification, diagnosis and resolution of problems
Provide assistance to users in accessing and using IT systems
Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems
Perform account management, e.g. establishing, activating, modifying, disabling, and removing accounts.
Provide configuration management, implementation, and sustainment of compliance with applicable system security controls.
Perform periodic vulnerability scans of systems
Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.
Implement IAVA security patches and insure patch status is recorded in appropriate systems of record.
Provide support for the escalation and communication of status to agency management and internal customers.
Optimize system operations and resource utilization, and perform system capacity analysis and planning. Qualifications: Bachelor's degree in a technical discipline from an accredited college or university is required. Four (4) years of additional SA experience may be substituted for a bachelor's degree.
Five (5) years experience as a SA in programs and contracts of similar scope, type, and complexity is required.
Two (2) years of experience with Service Management (ITSM) is required.
IAT Level II IT Qualifications: One (1) years of experience with ServiceNow platform is required. (An additional two (2) years of experience may be substituted for the ServiceNow platform experience.) Benefits at Recro 100% paid medical, dental, and vision
401k - 6% matching and 401k profit sharing
PTO - 15 days
Federal Holidays - 6 core holidays and 5 floating holidays
Education and Tuition Reimbursements
Wellness Benefits
A lot of cool gear! Working at Recro A Great Culture - We are building a culture at Recro where amazing people (like you) can do their best work. If you are ready to grow your career and recro (re-invent) the way our clients operate, you have come to the right place.
A Great Place to Work - Employees are treated like people, not line items. We work smart when we can and hard when we must but we always do it together, as a team. We are a team with tons of passion and enthusiasm to blaze new trails and improve the state of our clients, the broader community, and even the world.
A Great Place to Contribute - We believe diverse perspectives improve each challenge that we face. We trust and enable our amazing people to accomplish amazing feats. At Recro, you will be empowered to deliver your best work.
A Great Place to Grow - We believe in our people and maximizing your potential. At Recro, we continue to look into the future and invest in each other through teamwork, collaboration, and training.

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