Customer Engineer

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Job description

Main Responsibilities:
Perform a range of technical work activities at customer site to meet business and customer requirements.
Document and reports on work completed to ensure compliance with Company and Customer Procedures
Escalate issues in line with company processes to ensure customer demands are met and evaluate escalations and action appropriately to ensure customer demands are met.
Provide customer service to internal and external customers to ensure consistent experience.
Ability to adapt quickly to dynamic team environments to maintain consistent effective contribution.
The Ideal Candidate
Able to follow instructions and procedures
Proven experience in IT Desktop Service environment.
Uses information systems, technology functions and applications in line with IT industry standards as appropriate to the role?
Demonstrates an organized approach to work.
Demonstrates customer service abilities
Routine administrative skills
Good interpersonal skills, basic literacy and numeracy skills
Demonstrates awareness of health and safety at work.
Site activity:
IMAC work: build, deploy, asset management
Image management/distribution
Microsoft SCCM
Ability to resolve 5 to 8 tickets on average daily
SLA - 5 business day
About the role and skillset
Standard 8 hours a day (60 minute lunch break)
Adding 8am-5pm with 1 hour lunch
Microsoft certification is an asset
CompTia A+

Pay Details: $20.00 to $28.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

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