Field Application Specialist

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Job description

Ready to shape the future of science and global health? ATCC, a leading nonprofit biological resources and standards organization, is seeking a Field Applications Specialist!. This is a fully remote position. In this role, you'll support product sales, provide expert scientific advice, and collaborate with laboratories to design innovative applications. You'll be the crucial link between our customers, R&D, and Sales & Marketing teams, driving product enhancements and ensuring customer satisfaction.

This is a field-based role and requires >50% annual travel domestically.

Join ATCC and be part of a team that supports the global scientific community with trusted, authenticated biological materials.

Responsibilities

• Scientific Expertise and Customer Support: Provide scientific expertise and applications support to customers on ATCC's cellular biology and/or microbiology products and services. Offer technical mentorship to customers, enhancing their satisfaction and loyalty.
• Sales Collaboration and Customer Engagement: Partner with direct and indirect Sales teams to deliver pre- and post-sales customer support activities. Address customer issues effectively and provide optimal solutions.
• Product Management and Market Insights: Collaborate with Product Management, R&D, and customers for BETA testing of new products. Gather data on marketing trends, competitive products, and market intel to inform new product development strategies.

Qualifications

• Bachelor's degree and 2-5 years' experience or equivalent experience.
• Bachelor's degree in Cell Biology, Pharmacology, Toxicology, Biochemistry, Microbiology, or a related field.
• Hands on experience in cell biology application workflow
• Experience in a customer-facing scientific role is a plus.
• Candidates with advanced degrees (MS or PhD) with 0-3 years of experience are also encouraged to apply.
• Strong working knowledge of cellular biology, toxicology or pharmacology preferred.
• Excellent communication and presentation skills.

• This is a field-based role and requires >50% annual travel domestically.

• Proven problem-solving skills and ability to work independently.
• Experience with BETA testing and product development is a plus.

Benefits

The expected salary range for this position is $75,000 to $85,000 annually. Actual compensation will be determined based on experience and qualifications as well as internal equity and alignment with market data. In addition to base salary, this role may be eligible for additional incentive compensation including regular merit increases and the corporate bonus program.

We Invest in You

• Health & Wellness:
  • Comprehensive medical coverage and company paid Life Insurance, Disability Insurance & AD&D
  • Work life balance with Paid Holidays and PTO
  • Fitness and cell phone subsidies, and additional benefits such as Aflac, legal services, and pet insurance
  • Employee Assistance Program offering around-the-clock counseling
• Financial security:
  • 401(a) (6% employer contribution) and 403(b) (2% match) retirement plans
  • Exceptional career advancement opportunities, recognition, and rewards
  • Corporate bonus program
• Mission Focused:
  • Non-profit organization supporting critical life science research
  • We give scientists the tools they need to make discoveries that improve and save lives
  • Contribute to community involvement and social responsibility

Join ATCC, where we fuel your success, well-being, and development. We're a mission focused non-profit Equal Opportunity Employer, championing diversity and inclusivity. When you work at ATCC, you become a part of that mission, one we've committed to for almost 100 years. Shape the future of science with us.

ATCC is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

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