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ServiceNow System Administrator Level 1 with Security Clearance

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i Consulting Group Inc.

2024-09-23 05:41:46

Job location Laurel, Maryland, United States

Job type: fulltime

Job industry: I.T. & Communications

Job description

Job Description:
The System Administrator Level 1 provides support for the implementation, troubleshooting, and maintenance of ServiceNow systems. This role involves managing ServiceNow infrastructure and processes related to these systems, providing Tier 1 and Tier 2 support, and optimizing system operations. Key Responsibilities: • Manage the daily activities of configuration and operation of ServiceNow systems. • Provide Tier 1 and Tier 2 problem identification, diagnosis, and resolution for ServiceNow platform issues. • Perform account management tasks such as establishing, modifying, and disabling ServiceNow user accounts. • Implement security patches and ensure the ServiceNow platform remains compliant with security standards. • Optimize system operations and resource utilization within the ServiceNow environment. Qualifications: • Bachelor's degree in a technical discipline (4 years of additional experience may be substituted for a degree). • 5 years of experience as a System Administrator in programs and contracts of similar scope, type, and complexity, including 2 years of experience with Service Management (ITSM). • 1 year of experience with the ServiceNow platform (an additional two years of experience may be substituted for ServiceNow platform experience).

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