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Desktop Support Technician with Security Clearance

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TEKsystems c/o Allegis Group

2024-11-05 10:38:26

Job location Maryland, Maryland, United States

Job type: fulltime

Job industry: I.T. & Communications

Job description

Description: REQUIRED: TS/SCI Clearance (active), Security+ certification (active) - HS/GED + 8 years - Associates Degree + 6 years - Bachelor's Degree + 4 years - Master's Degree + 2 years TEKsystems is in search of service desk specialist to perform within password resets, answering phone calls, hardware/software break fix, installations, AD, account access, etc. o Provides first contact and incident resolution to customers with hardware, software, and application problems. Includes both customer telephone support as well as electronically submitted requests o Provides polite and friendly customer service o Attempts to resolve as many incidents during the first contact, or at Tier I. Efficiently escalates incidents to higher Tier II or Tier III when required o Documents incident status and solutions in incident database tools. o Possesses current working knowledge of computers, printers, laptops, and common windows applications o Works through various types Tier II issues with telephone assist o Provides answers to Frequently Asked Questions or solutions to common problems as part of a customer self-help capability

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