Call Center Representative

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Job description

CUSTOMER SERVICE REPRESENTATIVE (SHIPPING/RECEIVING SUPPORT)

Responsibilities:

• Act as customer service lead, ensuring consistent communication with distributors and global customer base.
• Own communication of shipping timelines, documentation packages, and updates to key sales contacts.
• Own warranty tracking information, ensure returned product is properly assigned costs based off warranty status.
• Assist in receiving and shipping transactions in Microsoft Dynamics GP ERP system.
• Assist in receipt and verification of materials and supplies for both inventory and expense items.
• Assist in delivery of material to incoming inspection, material stockroom, or requisitioner as required.
• Fulfillment and validation of sales orders, ensuring they match customer purchase orders.
• Assist in picking, packing, and preparation of all required documentation.
• Perform miscellaneous shipments, returns to suppliers, etc.
• Responsible for maintaining a neat and orderly shipping and receiving area, including quarantine of incoming material.
• Perform inventory control tasks, such as weekly cycle counting, and material tracking.
• Maintain shipping/receiving records and work with accounting to resolve any discrepancies.
• Assist with supplier communications, purchasing data, and material classification.
• Responsible for decontaminating equipment and receiving RMAs.
• Preparation and fulfillment of RMA shipments. Responsible for implementation of RMA replacement kit process.
• Cross-train on buying/planning activities and purchase order generation to support the team as needed.
• Following quality management system procedures and staying up-to-date on trainings.
• Perform miscellaneous job-related duties as assigned.
• Complete assigned tasks in an accurate, timely, and efficient manner.

Requirements:

• High School diploma minimum, Associates degree preferred.
• Minimum of 2 years experience in all aspects of shipping and receiving, including international
• Minimum of 2 years experience in a life sciences manufacturing environment
• Minimum of 2 years experience with Enterprise Requirements Planning/Material Requirements Planning (ERP/MRP)
• Minimum of 2 years experience with a customer service role.
• Experience with UPS WorldShip and FedEx Ship Manager software, as well as working with freight forwarders and trucking (LTL) companies
• High attention to detail
• Excellent verbal and written communication skills
• Positive attitude with focus on customer service.
• Microsoft Office experience
• Able to multi-task in a disruption driven environment while maintaining focus on priorities
• Ability to lift up to 50 pounds
• Ability to perform physical activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling of materials
• Experience operating pallet jacks and electric lift trucks

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