Director, SAI Business Oversight

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Job description

Job Description:

The Role

The Director, Business Oversight will be responsible for providing end-to-end oversight of business and operational processes, increasing quality and reducing risk across the business. We re looking for a collaborative, curious, team focused Director that can work with business counterparts to ensure end-to-end understanding of operational complexity and address areas of risk. The primary responsibilities include:

• Lead and drive quality and risk efforts supporting the Model Management business as well as the build out of the Private Assets program .
• Collaborate with product and platform business partners to identify and manage risks prior to the launch of new products or changes to existing platforms and processes.
• Provide business judgement and leadership to guide service recoveries, audit action items, and other risk remediation efforts.
• Develop and maintain strong relationships at multiple levels with key internal and cross company business partners to understand full end-to-end environments and capture and manage key risks.
• Drive the prioritization and implementation of controls, automation, process improvements, and documentation to decrease risk and increase efficiency.
• Closely partner with LRC counterparts across the firm, such as Legal (SAI/FPWA), Compliance, PI Oversight, Internal Audit and Asset Management Risk.
• Act as an advocate for SAI throughout the organization.
• Protect Strategic Advisers by managing regulatory requirements , such as business continuity planning, access management including information barriers, and records retention.

The Expertise and Skills You Bring

• 8+ years working experience
• Bachelor s degree required
• Broad-based investment industry experience and proven analytical skills; experience with operations, business analysis, project management, and scorecard and metrics reporting
• Experience in Asset Management or with managed accounts preferred
• Proficient with Microsoft Office suite; ability to produce executive-level PowerPoint presentations and manipulate data using Excel
• Record of team leadership, commitment to excellence, and attention to detail
• Ability to effectively manage relationships, collaborate, and influence
• Ability to identify and design effective processes, identify process improvement opportunities, and identify risks/gaps in a process
• Self-starter and motivated individual with ability and desire to identify solutions to problems
• Ability to understand regulatory and compliance matters and apply them to the business

Strategic Advisers

Through Fidelity s mission to deliver the best client experience in the financial services industry Strategic Advisers (SAI) aims to bring simplicity to clients complex needs through personalized, scalable solutions. SAI is the end-to-end investment management team for Fidelity s managed accounts business, providing scalable, personalized investment solutions for Fidelity s clients across the Personal Investing, Workplace Investing, and Fidelity Institutional channels. SAI is a rapidly growing organization, currently managing over $700B in assets across 2.2M client accounts.

Strategic Advisers - Business Health & Oversight Team

The Business Health & Oversight (BHO) team, is a central organization within Strategic Advisers, responsible for providing end-to-end oversight to ensure overall health of the business by mitigating risk and driving operational efficiencies through:

• Enabling SAI to effectively and efficiently manage its risk, legal and regulatory responsibilities through broad program management
• Ongoing support of risk and quality management through risk evaluations & assessments, designing/re-designing processes, remediation efforts, and prioritization of critical areas within the business
• Supporting Incidents and Errors by driving systemic improvement across the organization
• Focusing on internal operating policies and procedures and external regulatory requirements in conjunction with LRC

Certifications:

Company Overview

Fidelity Investments is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients money.

Join Us

At Fidelity, you ll find endless opportunities to build a meaningful career that positively impacts peoples lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with a Glassdoor Employees Choice Award , we have been recognized by our employees as a top 10 Best Place to Work in 2024. And you don t need a finance background to succeed at Fidelity—we offer a range of opportunities for learning so you can build the career you ve always imagined.

Fidelity s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite all business days of every other week in a Fidelity office.

At Fidelity, we value honesty, integrity, and the safety of our associates and customers within a heavily regulated industry. Certain roles may require candidates to go through a preliminary credit check during the screening process. Candidates who are presented with a Fidelity offer will need to go through a background investigation, detailed in this document , and may be asked to provide additional documentation as requested. This investigation includes but is not limited to a criminal, civil litigations and regulatory review, employment, education, and credit review (role dependent). These investigations will account for 7 years or more of history, depending on the role. Where permitted by federal or state law, Fidelity will also conduct a pre-employment drug screen, which will review for the following substances: Amphetamines, THC (marijuana), cocaine, opiates, phencyclidine.

We invite you to Find Your Fidelity at .

Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.

Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Accommodation Team by sending an email to .

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