Global Client Service Senior Manager

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Job description

WHAT YOU'LL DO

Your role is to strengthen BCG's capabilities in client relationships, sales operations, Proposal Excellence, CCO agenda, GTM and account management. You will do this through strategic thinking, developing new offerings (tools, programs, processes) and scaling them in the organisation. You are a strong strategic thought-partner, change expert, a tested team leader, and experienced program manager.

You will offer strategic thought partnership and execution in the following areas: 1) Relationship Excellence, 2) Role of the CCO, 3) Account management, 4) Proposal Excellence 5) Commercial Learning & Development for the Consulting Team, 6) special projects and 7) BAU activities. You will do this while collaborating with senior stakeholders in Regional/System and Practice Area leadership, regional Client Teams, People Team, L&D, Finance, and Marketing. Day-to-day activities will be spread primarily across the following areas:

Support in strategic agenda setting

• Be valued thought partner to leadership team to set the overall strategic agenda

• Help orchestrate and drive senior stakeholder engagement with global and regional leadership within and outside the Client Team

Agenda execution and change management

• Capture and develop offerings (thought leadership, tools, processes, programs, communication) across regions and account teams

• Work with key BCG functions (e.g., People Team), Practice Areas and Client Team regional directors / managers to get their input and provide support to execute the agenda

• Help support the change agenda and execution of initiatives within local systems, regions and PAs, Chief of Staff team

• Monitor and track progress

YOU'RE GOOD AT

• Core (BCG) consulting skill set, incl. hypothesis-driven thinking, problem solving, quantitative analysis, financial modelling, storyboarding, etc.

• Strong conceptual skills and the ability to package complex topics

• Proven success in managing change in a global, complex, matrix organization

• Proven ability to be credible thought partner with BCG Managing Directors & Partners

• Understanding of the BCG partnership and BCG's business

• Proven ability to collaborate with teams virtually

• Ability to build relationships and influence at senior levels of the organisation; credible and mature

• Excellent verbal communication and listening skills

• Self-starter and ability to work independently and in teams; displays consideration and respect for others and puts team success ahead of personal opinion

• Ability to juggle multiple projects, deadlines and competing priorities

• Persistent in reaching key objectives, but tactful, patient and flexible to make progress

• Ability to perform successfully in a fast-paced, global, intellectually intense, service-oriented environment

YOU BRING (EXPERIENCE & QUALIFICATIONS)

• MBA and bachelor's degree or equivalent in business or engineering field

• Minimum 6+ years' experience with a strong preference for most of this in consulting; BCG consulting experience strongly preferred

• Proven project and program management experience

• Strong skills in Windows Office (in particular, PowerPoint and Excel)

• Fluent in English (both written and verbal)

YOU'LL WORK WITH

The Client Team is organised as a matrix driving innovations and change across all regions and practice areas. Innovation and orchestration occur at the global level with further innovation, customization and execution delivered by the regions. The Chief Client Officer is embedded in BCG's Executive & Operating Committees.

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