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Helpdesk Analyst

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Hub Technology Group

2024-09-20 10:52:28

Job location Boston, Massachusetts, United States

Job type: all

Job industry: I.T. & Communications

Job description


REMOTE CONTRACT - W2 ONLY -



  • 2+ years of professional experience or mix of internships, co-ops, etc

  • Associates Degree or equivalent combination of education and experience.

  • Impeccable customer service and end user empathy

  • Technical proficiency with a variety of software, hardware and applications

  • Must be able to multi-task and prioritize well

  • Experience using ticketing system to track incidents

  • Excellent writing and communication skills

  • Demonstrated problem-solving ability Broad range of network and desktop knowledge

  • Ability to give verbal instruction patiently to non-technical users



Technologies Include: Cisco, Service Now, Windows Active Directory, Microsoft Exchange, Remote Assist, Dame Ware, Windows Server 2003/2008, Microsoft Office 2003/2010, McAfee Enterprise and Microsoft Explorer 7-10, Microsoft Windows XP/Win7, 8, Linux, Macintosh 10.6-10.7



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