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IT Service Desk Analyst

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Piper Companies

2024-11-16 07:51:41

Job location Boston, Massachusetts, United States

Job type: fulltime

Job industry: I.T. & Communications

Job description

Piper Companies is seeking an IT Service Desk Analyst to join a biotech company located in Boston, MA. The role will be on-site 5 days a week. The IT Service Desk Analyst will be responsible for performing Tier 1 incident and inventory management for all end user computing devices, workstations, and AV equipment.

Responsibilities of the IT Service Desk Analyst include:

  • Answer all inbound incidents via the IT ticket system.
  • Deploy and replace workstation equipment in cubicles and offices.
  • Perform all Tier 1 defined responsibilities including application installations, network account creation and updates, and level 1 troubleshooting.
  • Support AV equipment used for conferences and perform routine checks of workstations to ensure all equipment is in place and functioning.
  • Qualifications for the IT Service Desk Analyst include:

  • 3-5 years of service desk experience
  • Strong usage and troubleshooting skills with the following technology platforms: Windows 10O365 ApplicationsAzure tenantActive DirectoryDesktop/laptop computers, workstation equipment
  • Familiar with technology platforms (MacOS, iOS, Android, Linux, FreshService, SentinelOne, BeyondTrust, Zscaler, Automox, NinjaOne, uniFLOW)
  • Experience with the following:Imaging and joining computers to Active DirectoryPerforming backup and restore of Windows user profilesCreating, modifying, and archiving network accounts
  • Compensation for the IT Service Desk Analyst includes:

  • Salary Range: $25-30/hour (40 hours/week)
  • Full Comprehensive Benefits: Cigna medical, dental, vision, 401k with ADP, etc.
  • Inform a friend!

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